Dolores Garcia
Falling Waters
Summary
Dynamic Hospitality Manager with a proven track record at Outback Steakhouse, excelling in operations management and customer service. Expert in staff training and conflict resolution, I developed promotional strategies that significantly enhanced guest engagement. Committed to fostering teamwork and effective communication, I consistently achieved high service standards and customer satisfaction. Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
30
30
years of professional experience
Work History
Hospitality Manager
Outback Steakhouse
Winchester
11.2018 - Current
- Managed daily operations to ensure high service standards and customer satisfaction.
- Trained and mentored staff on hospitality best practices and menu knowledge.
- Coordinated staff schedules to optimize workflow during peak hours.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Developed promotional strategies to enhance guest engagement and dining experience.
- Resolved customer complaints promptly to maintain positive guest relations.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Associate Manager
Golden Corral
11.2008 - 11.2018
- Ensuring guest satisfaction through great food & outstanding customer service
- Promoting teamwork by leadership, guidance, & training
- Follow-up checks on duty rosters to ensure ultimate restaurant cleanliness
- Adhere to all health department guidelines
- Meet set goals set by Corporate in regards to labor & food costs
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed daily workflow of team members to meet organizational goals.
Assistant Manager
Ryans
Chambersburg
04.1995 - 11.2008
- Assist &/or run dairy shifts
- Make sure bank deposits are made daily
- Run efficient opening &/or closing operations
- Help count week ending inventory
- Make sure that cooler is maintained & rotated properly
- Solely responsible for bakery department at our location
- Work with staff on resolving customer complaints immediately in store to avoid it reaching the corporate level
- Responsible for order the Friday produce orders to avoid bad product
- Supported management in developing training programs for new employees.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
GED -
Dundalk Community College
Dundalk, MDSkills
- Operations management
- Customer service
- Staff training
- Conflict resolution
- Promotional strategy
- Team collaboration
- Time management
- Problem solving
- Leadership development
- Effective communication
- Marketing and promotions
Timeline
Hospitality Manager
Outback Steakhouse
11.2018 - Current
Associate Manager
Golden Corral
11.2008 - 11.2018
Assistant Manager
Ryans
04.1995 - 11.2008
GED -
Dundalk Community College
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