Dolores Gil
Brea,CA
Summary
Highly organized individual with more than 4 years working as an Associate Project Manager, and 17 years working in the elevator industry. Experienced in customer relations and committed to providing outstanding client service and support.
Overview
24
24
years of professional experience
Work History
Associate Project Manager
Schindler Elevator Corporation
01.2018 - Current
- Project Manage Hydraulic and Traction Elevator Modernizations.
- Contract review and analysis, project scheduling, budget, cost analysis, material ordering and tracking, file management, document control, review of plans and layouts, engineering and design support, progress reporting, and client relationship.
- Communicate directly with multiple representatives of general contractors, owners, building managers, architects and designers, also State and Local authorities concerning project Completing tasks independently with limited supervision.
- Provide weekly and monthly reports on progress. Follow and accurately manage modernization projects to ensure that projects close-out at required efficiency and profitability levels.
- Provide approved submittals to Engineering and/or local vendors following project booking; coordinate and follow up with factory, local vendors and superintendent on delivery of project material to ensure that all required material is ready prior to project start date.
- Create job binders, schedule WBO meetings, set up pre-start calls prior to start date.
- Seek change notice opportunities; prepare all change order paperwork and forward to customer in timely manner; follow up on change orders, received signed change orders from customer prior to any related work being completed.
- Pull permits, submit Letter of Intent, and apply for Plan Check when required.
- Ensure timely invoicing and ensure projects are invoiced and paid to 90% before elevator turn over. Accurately process payments to avoid errors and associated customer impact.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
Sales Representative/Account Manager
Amtech Elevator Services
01.2017 - 01.2018
- Manage portfolio of 600 customers to ensure retention of business.
- Proactively contact all customers on rotational basis.
- Provide resolution to customer needs surrounding insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling.
- Propose and sell additional service required to meet needs of customer.
- Work with owner and building management in obtaining maintenance agreement, renewal of agreements, as well as upgrades to their system, either to meet new code requirements or through application of new technologies.
- Organized sales paperwork, presented proposals and finalized contracts
Repair Coordinator
Amtech Elevator Services
01.2014 - 01.2018
- Manage day-to-day schedule of Repair Crews and support staff.
- Manage daily scheduling of required State Inspections for Open Orders, Weekly Open Order report, data input, and to provide accurate forecast at end of month work completions.
- Parts ordering via OSC for repair jobs. Preparation of work folders for Full Maintenance Repairs, Open Order jobs and Modernizations, as well as Non-Contract jobs.
- Support branch create: update/edit, and acquire approval (if require) for insurance certificates, process bookings for sales team, including cancellations, suspensions, new ownership change, billing address change, recaptures, conversions, resigns, etc
- Handle daily A/P Process, managed vendor/supplier relations, oversaw timely and accurate processing of invoice, purchase orders, credit memos and payment transactions.
Senior Dispatcher
Amtech Elevator Services
01.2005 - 01.2014
- Handle computer-aided dispatch systems, adept in attending customer emergency and non- emergency calls.
- Effectively handled high volume of calls, screened and directed calls Ensure field personnel.
- Provide support to field technicians including purchasing, customer information, work order status, call status, site history, and management communication.
- Comply with city and state safety requirements in timely effective and efficient matter.
- Timely process city and state preliminary order notices, update tracker to achieve zero financial penalties through missed deadlines/red tag notices.
Escalations Manager
United Service Network
01.1999 - 01.2005
- Effectively handled high volume of calls, screened and directed calls.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelors of Arts - Business, progress
Liberty University
School Graduate - undefined
La Mirada High School
Skills
- Project Organization
- Accounting Systems
- Independent Thinking
- Managing Multiple Projects
- Meeting Coordination
- Dependable and Responsible
- Teamwork and Collaboration
- Active Listening
- Multitasking Abilities
- MS Office, Excel, Power Point, Outlook
Timeline
Associate Project Manager
Schindler Elevator Corporation
01.2018 - Current
Sales Representative/Account Manager
Amtech Elevator Services
01.2017 - 01.2018
Repair Coordinator
Amtech Elevator Services
01.2014 - 01.2018
Senior Dispatcher
Amtech Elevator Services
01.2005 - 01.2014
Escalations Manager
United Service Network
01.1999 - 01.2005
Bachelors of Arts - Business, progress
Liberty University
School Graduate - undefined
La Mirada High School
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