Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Dolores Johnson-Russell

Racine

Summary

I am a dynamic individual with a proven track record at excelling in team leadership and problem-solving. I enhance customer satisfaction through effective communication and strategic planning. I'm skilled in cash handling and staff motivation, consistently achieving performance goals while fostering a positive work environment. I optimize processes and drive efficiency. I have a strong focus on team collaboration and achieving measurable results. I adept at adapting to changing needs and leading cross-functional teams. I'm skilled in project management, process improvement, and resource allocation. I am dependable and results-driven, known for enhancing operational performance.

Overview

11
11
years of professional experience

Work History

Operations Manager

CVS Pharmacy
05.2024 - 04.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.

Shift Manager

Walgreens
07.2022 - 01.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Delivery Driver

DoorDash
06.2020 - 07.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Assistant Manager

Auntie Anne's Pretzels
08.2016 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Line Assembler

Elite Staffing
03.2016 - 07.2016
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.

Maintenance Crew Member

Scrubs INC
02.2014 - 05.2016
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Education

GED -

College of Lake County
Grayslake, IL
04-2021

Certified Medical Assistant - Healthcare

Lincoln College of Technology
Melrose Park, IL
11-2009

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Cash handling
  • Decision-making
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Energetic and enthusiastic
  • Positive attitude
  • Time management

Timeline

Operations Manager

CVS Pharmacy
05.2024 - 04.2025

Shift Manager

Walgreens
07.2022 - 01.2024

Delivery Driver

DoorDash
06.2020 - 07.2022

Assistant Manager

Auntie Anne's Pretzels
08.2016 - 01.2020

Line Assembler

Elite Staffing
03.2016 - 07.2016

Maintenance Crew Member

Scrubs INC
02.2014 - 05.2016

GED -

College of Lake County

Certified Medical Assistant - Healthcare

Lincoln College of Technology

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Dolores Johnson-Russell