Proven leader in logistics and customer service, adept at load balancing and prioritization, enhanced on-time delivery by implementing efficient scheduling at Andrews Transport. Demonstrated dependability and observation skills, ensuring high service quality and customer satisfaction. Managed complex rural deliveries for USPS, achieving significant improvements in route efficiency and package handling accuracy.
Hi, I’m
Dolores Kidd
McGregor,TX
Summary
Overview
25
years of professional experience
Work History
USPS, United States Postal Service
Rural Mail Carrier
08.2005 - Current
Job overview
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Employed GPS and other navigational tools to find shortest routes to locations.
Andrews Transport
Terminal Manager
11.1999 - 06.2006
Job overview
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Education
West Texas A&M UniversityCanyon, TX
Associate Of Business Administration from Business Administration And Management
University Overview
Skills
- Dependability
- Load Balancing
- Observation
- Prioritization
- Schedule Management
Timeline
Rural Mail Carrier
USPS, United States Postal Service
08.2005 - Current
Terminal Manager
Andrews Transport
11.1999 - 06.2006
West Texas A&M University
Associate Of Business Administration from Business Administration And Management