Dolores Kulesa

• Supported District Manager by executing various initiatives to enhance district operations.
• Embraced WOW culture of CubeSmart while delivering exceptional customer service.
• Reviewed scheduled disposal sales across multiple locations to ensure compliance and efficiency.
• Coordinated meetings and calls to facilitate training and improve internal communication.
• Assisted in organizing district calls and meetings to promote collaboration.
• Acted as a subject matter expert, applying point of sale credits, discounts, and adjustments.
• Collaborated with contractors and vendors to oversee property improvement projects.

General Manager:

Responsible for day to day store operations including, but not limited to:

• Rent storage spaces and manage the leasing process.
• Daily visual audits of the store and property.
• Manage legal process for auctions.
• Collection of delinquent customer accounts.
• Maintaining company Clean and Neat program at store level.
• Overseeing light construction and all maintenance.
• Process invoices and manage reports.
• Utilize company's point of sale system to take payments, manage customer accounts and maintain inventory.
• Maintain inventory of supplies.
• Manage customer complaints.
• All other duties as assigned.

Field Training Specialist:

• Includes all of the General Manager duties as well as training and development of new Store Managers, General Managers and Maintenance teammates as well as point of sale training for new District Managers.
• Assists with training and office setup of new store acquisitions and openings.
• Evaluate new training materials prepared by instructors and offer actionable suggestions for improvement.

• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Maintained high volume of calls and met demands of busy and productive group.
• Collected documents and made portfolios for collections accounts.