Dolores Langanke
Baytown,TX
Summary
Achieved high standards of security management by training and coaching team members in best practices. Improved incident response times through proactive patrols and thorough screenings. Elevated customer satisfaction by ensuring a welcoming and safe environment for all visitors.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Housekeeper
Corporate Hospitality Housing
07.2025 - Current
- Maintained cleanliness and organization of guest accommodations to ensure high standards of hospitality.
- Executed laundry operations, managing washing, drying, and folding processes efficiently.
- Utilized cleaning tools and equipment to perform deep cleaning tasks across various units.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Oversaw daily housekeeping inspections, ensuring adherence to quality control measures and guest satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping and Office Assistant
Best Western Motel
07.2023 - 01.2025
- Directed office correspondence and scheduling initiatives to optimize operational workflows. Oversaw meeting coordination and agenda preparation to enhance team communication. Managed filing systems to improve document retrieval efficiency.
- Maintained cleanliness and organization of guest rooms and common areas, ensuring high standards of hygiene.
- Conducted regular inspections to identify maintenance needs, proactively addressing issues to optimize guest satisfaction.
- Trained new staff on proper cleaning techniques and safety protocols, fostering a culture of excellence in service delivery.
- Developed checklists for room preparation, enhancing thoroughness and accountability among cleaning staff.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
Security Officer
Smith Protection Services
09.2023 - 07.2024
- Monitored premises to ensure safety of personnel and property.
- Conducted regular patrols to identify and resolve security issues.
- Assisted in implementing security protocols for events and operations.
- Collaborated with law enforcement for incident reporting and investigations.
- Trained new officers on security procedures and emergency response plans.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Security Supervisor
Eastern Eagles Security LLC
01.2022 - 08.2023
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Hired, trained and managed staff of 10 associates.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Monitored and authorized employee and guest access to guard against theft.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Created and rolled out budget for security department.
Security Officer
Harris Patrol Division Officer
09.2021 - 01.2022
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Store Manager
Zales Outlet
01.2018 - 02.2019
- Met and exceeded monthly and daily sales goals, while continuing team training and development.
- Constantly found fun and exciting ways to keep positive morale within the team.
- Preformed basic management duties, including but not limited to scheduling, hiring, and assessment reviews.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Manager
Zales The Diamond Store
07.2017 - 01.2018
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
Fine Jewelry Consultant
Zales The Diamond Store
10.2016 - 06.2017
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided information to customers on upcoming promotions, activities and events.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Trained and coached newly hired associates on store return policies and customer service techniques.
Store Sales Manager
JCPenney
05.2008 - 03.2016
- Met sales goals for store and the sales event in the fine jewelry department and was able to maintain it over the course of my employment.
- First responder to Customer Service issues.
- Trained new associates.
- Achieved credit goal while coaching associates that struggled with achieving weekly & monthly credit, care plan, and sales goals.
Fine Jewelry Associate/ Shift Lead Stocker
Walmart
01.1997 - 01.2002
- Stocked and organized all Jewelry displays.
- O Shift lead for overnight stocking.
- Assisted in unloading trucks.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Shift Leader, Inventory Lead
Walgreens
01.1991 - 01.1996
- In charge of ordering and receiving inventory.
- O Reset planograms.
- Assisting with night manager with closing duties.
Education
Some College (No Degree) - Cosmetology
San Jacinto College
Houston, TXHigh School Diploma -
Channelview High School
Channelview, TX05.1986
Skills
- Managed store operations including cash deposits, store opening and closing, and customer service Supported scheduling of associates and performed HR duties such as hiring and training new team members Supervised over 30 associates, fostering a collaborative environment Communicated effectively to maintain cultural sensitivity and build rapport with diverse groups Organized team efforts while providing real-time coaching to achieve objectives
Certification
- Certified: DCA, Zales The Diamond Store - 2016
- Licensed: Texas Private Security License - 2022
AWARDS
Zales The Diamond Store, Assistant Manager July 2017, Store Manager January 2018, JCPenney, August 2008- Employee of the Month., February 2009- Achieved Customer Service 90% Satisfaction., November 2011 - Completed Supervisor training., January 2012 - Exceeded care plan target attachment rate., March 2012 - #1 in District Billion Dollar sale 162.3% #1 in District., July 2012 - Exceeded care plan attachment rate., November 2012 - Black Friday sale 205.5% to goal. #2 In District Sale Performance., December 2012 - #1 in Holiday Sales performance. Over 127.8% goal., December 2013 - Driving sale care plan 65.5% # District exception sale of 11.4% over last year., December 2014 - # 2 District exceptional sale of 28.67% over following year., December 2015 - #3 in district total sale performance, 8.7 % Sale Volume Gain, Walmart:, Top diamond sellers July 1997, Walgreens, #1 in district for Inventory Satisfaction 1996, Promoted to Inventory leader 1995
LETTER OF RECOMMENDATION
- JC PENNEY
- February 8,2016
- To Whom It May Concern:
- It gives me great pleasure to recommend Dolores Langanke for employment. During her 7 year tenure with JCPenney, Dolores held multiple positions with various levels of responsibility including Commission Fine Jewelry Associate, Fine Jewelry Supervisor, and Supervisor of the Womens, Home and Shoe departments. As a leader with the Company, she was essential in providing excellent customer service through our LOD process. In this capacity she assisted with providing direction to the store team, performed open and closing duties, and led the team to meet sales objectives. She possesses a plethora of marketable skills including but not limited to:
- -Competitive Spirit
- -Creative Insight for Business Affairs
- -Strong Interpersonal Skills
- -Knowledge and Retail Experience
- Dolores' presence will be missed by associates and Customers alike. I am certain that she will be an asset to any organization.
- Cordially
- Karelyn Jenkins
- General Manager
- JCPenney - San Jacinto Mall
- Baytown, Texas 77521
Timeline
Housekeeper
Corporate Hospitality Housing
07.2025 - Current
Security Officer
Smith Protection Services
09.2023 - 07.2024
Housekeeping and Office Assistant
Best Western Motel
07.2023 - 01.2025
Security Supervisor
Eastern Eagles Security LLC
01.2022 - 08.2023
Security Officer
Harris Patrol Division Officer
09.2021 - 01.2022
Store Manager
Zales Outlet
01.2018 - 02.2019
Assistant Manager
Zales The Diamond Store
07.2017 - 01.2018
Fine Jewelry Consultant
Zales The Diamond Store
10.2016 - 06.2017
Store Sales Manager
JCPenney
05.2008 - 03.2016
Fine Jewelry Associate/ Shift Lead Stocker
Walmart
01.1997 - 01.2002
Shift Leader, Inventory Lead
Walgreens
01.1991 - 01.1996
Some College (No Degree) - Cosmetology
San Jacinto College
High School Diploma -
Channelview High School