Dolores Leglar

• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

World of Magic (June 2021- June 2023)

Main Street U.S.A. (July 2019-November 2020)

Buena Vista Street (June 2013-December 2018)

• Greeted customers and helped with product questions, selections, and purchases.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Wrapped, boxed and weighed bakery department products.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Prepared and sorted mail and packages for shipping and delivery.

• Enhanced employee performance through the development and implementation of comprehensive training programs for new hires and current staff.
• Led successful cross-training initiatives that enabled greater workforce flexibility in response to staffing needs across multiple attractions.
• Supported management''s goals for continuous improvement by proactively identifying areas of opportunity within attraction operations and recommending solutions based on best practices.
• Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
• Provided coaching and mentoring to employees.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
• Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
• Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
• Contributed to the success of special events by executing assigned tasks efficiently and professionally.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Floor Sales
• Customer Service