Dolores Marquez
Alamosa,CO
Summary
Reliable administrative and office support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials. Offers exceptional interpersonal and communication skills. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Secretary
Law Office Of Karl Kuenhold, LLC
10.2017 - 05.2020
- Managed court calendars, scheduling appointments and meetings to optimize time management.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Completed data entry of legal documents into electronic filing systems.
- Assisted with preparation of trial materials and documents.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information using Rocket Matter and Quickbooks programs.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
Legal Secretary
Law Office Of Bruce J. Meyer, LLC
12.2011 - 08.2017
- Enhanced attorney efficiency by managing and organizing legal documents and correspondence.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into Quick Books system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Processed daily bank deposits and reconciled monthly bank statements.
Clinic Administrator
Cottonwood Dental Center, LLC
03.2004 - 03.2010
- Maintained accounts receivable/payable system in QuickBooks
- Proven team leader, with experience recruiting, hiring and training dental team
- Increased insurance and patient collections
- Scheduled patient appointments, prepared patient charts, answered phones and took messages.
- Prepared monthly/quarterly and annual reports.
- Prepared bi-monthly payroll, 941/IRA deposits, Quarterly tax reports, W-2 forms and annual payroll reports.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Provided assistance to Spanish speaking patients.
Substitute Teacher
Alamosa School District
01.2003 - 11.2004
- Taught curriculum as prescribed by teacher
- Managed classroom
- Supervised students
Front Desk Receptionist
Valley Wide Health Services Dental Clinic
04.2001 - 11.2002
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed accounts receivable
- Provided assistance to Spanish speaking patients
Education
Bachelor of Arts - Elementary Education
Adams State College
Alamosa, CO05.1987
High School Diploma -
Clayton High School
Clayton, NM05.1982
Skills
- Supply Ordering
- Calendar Management
- Customer Service
- Payroll Administration
- Office Administration
- Appointment Scheduling
- Account reconciliations knowledge
- Dictation experience
- Keyboarding skills
- Inventory purchasing
- Multi-Line Phone Systems
- Quickbooks
- File Management
- Accounts receivable and payable
- Document Preparation and proofreading
- Confidentiality understanding
- Management of Trust Accounts and Payment posting
- Verbal and written communication
- Data Entry
- Bilingual
Timeline
Secretary
Law Office Of Karl Kuenhold, LLC
10.2017 - 05.2020
Legal Secretary
Law Office Of Bruce J. Meyer, LLC
12.2011 - 08.2017
Clinic Administrator
Cottonwood Dental Center, LLC
03.2004 - 03.2010
Substitute Teacher
Alamosa School District
01.2003 - 11.2004
Front Desk Receptionist
Valley Wide Health Services Dental Clinic
04.2001 - 11.2002
Bachelor of Arts - Elementary Education
Adams State College
High School Diploma -
Clayton High School