Dolores Marsh
Littleton,CO
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over 20 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Trane Technologies
04.2023 - 10.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained organized calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained cleanliness and organization of front desk area and waiting room.
- Handled inquiries and provided information about services offered by the organization.
- Collaborated with team members to streamline communication processes within the office.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist
Hear USA
11.2023 - 02.2025
- Managed front desk operations, greeting patients and ensuring a welcoming environment.
- Scheduled appointments using electronic health record systems efficiently.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records, verifying information for data integrity.
- Coordinated office supplies and inventory, ensuring adequate stock levels for daily operations.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Administrator/Receptionist
SUPER SEER CORPORATION
05.2023 - 08.2023
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Adhered to company policies regarding confidentiality of sensitive information.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Received parcels, routed mail and opened packages for staff.
- Displayed professional standards at reception desk to impress visitors.
Receptionist/Legal Assistant
Solem Williams & McKinley, P.C.
11.2009 - 06.2020
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Prepared packages for the Attorneys, deliveries and coordinated timely shipments.
- Created professional memoranda, letters and photo copies for meetings, & mediations expected deadlines for distribution.
- Drafted professional business communication including letters regarding fee agreements and withdrawal letters.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Answered calls to help over 10 customers each day.
- Entered data in Tabs and Time slips software to keep records of attorneys and payment information.
Education
High School Diploma - undefined
Buena High School
AZSkills
Office Administration
Timeline
Receptionist
Hear USA
11.2023 - 02.2025
Administrator/Receptionist
SUPER SEER CORPORATION
05.2023 - 08.2023
Front Desk Receptionist
Trane Technologies
04.2023 - 10.2025
Receptionist/Legal Assistant
Solem Williams & McKinley, P.C.
11.2009 - 06.2020
High School Diploma - undefined
Buena High School