Dolores Melendez
Case Manager
Houston,TX
Summary
Knowledgeable Case Manager experienced in coordinating care for injured individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
11
11
years of professional experience
Work History
Case Manager
The Nielsen Law Firm
01.2018 - Current
- I sign up cases, handle any potential new clients, send out Power of Attorney and or Consent to Associate, I calendar Docket Control Orders, also do vacation letters, prepare correspondence to send out to the insurance companies and medical providers, order medical records, set up treatment from our list of providers, follow up on treatment, check policy limits, prepare and send out demands, handle negotiations, and settlements, review reductions and disbursals, complete intake packets, meeting with clients
- I order police reports, manage a large number of cases, take turns answering the phones, speak to adjusters, defense counsel and lien holders
Legal Receptionist
GORDON ELIAS & SEELY
08.2014 - 12.2016
- Ordering police reports, medical and billing records, fielding about 200 calls a day
- I also prepared demands; speak to adjusters, clients, lien holders and attorneys
- Carried out the mail for 3 law firms
- Scan closed files to put into online database
- I speak to new clients and sign the new clients up with the law firm
- Send Letters of protection, letter of representation, reduction letters as well as rejection letters
- Greet and manage each client accordingly
- Copying and faxing documents, preparing mail (including certified mail), opening, scanning, and distributing mail, filing documents, scheduling appointments on numerous calendars and data entry.
Medical Assistant/ Front desk Receptionist
Momentum Chiropractic
03.2010 - 06.2013
- My duties consist of helping the doctor hook and unhook patients on Esteem and Hot packs doing treatment notes for patient's charts
- Front desk duties calling insurance companies to verify benefits, answering phones scheduling patients, sending patient paperwork to IPS which is our billing department, opening mail imputing payment from insurance into the designated patient's chart, collecting co pays, checking patients in and out, scanning documents.
Education
High School Diploma -
Hytlon High School
Skills
- Customer service
- Typing
- Excel
- Bilingual
- Medical Coding
- Medical Scheduling
- Medical Billing
- HIPAA
- Retail Management
- Store Management Experience
- Microsoft Excel
- Spanish
- English
- Microsoft Word
- Case Needs Assessment
- Annual Case Reviews
- Case Planning
- Verbal and Written Communication
- Records Management
- Case Management Tracking
- Treatment Planning
- Service Referrals
- Clients Rights
- Reference Research
- Telephone Etiquette
- Case Planning and Management
- Data Entry and Analysis
- Income Verification
- Multitasking and Organization
- MS Office
- Team Meetings
- Reading Comprehension
- Case Notes
- Case Generators
- Presenting Cases
- Investigative Interviews
- Interviewing Individuals
- Documentation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
The Nielsen Law Firm
01.2018 - Current
Legal Receptionist
GORDON ELIAS & SEELY
08.2014 - 12.2016
Medical Assistant/ Front desk Receptionist
Momentum Chiropractic
03.2010 - 06.2013
High School Diploma -
Hytlon High School
Similar Profiles
Dinh-Long NguyenDinh-Long Nguyen
Litigation Paralegal at The Nielsen Law FirmLitigation Paralegal at The Nielsen Law Firm
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Marilyn ZhaoMarilyn Zhao
Head Intern at Lani Cao Law Firm (Immigration Law)Head Intern at Lani Cao Law Firm (Immigration Law)