Dolores Mendoza
Camarillo,CA
Summary
A background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry, and database administration.
Overview
16
16
years of professional experience
Work History
School Office Manager
Ventura County Office Of Education
08.2022 - Current
- Resolve staff member conflicts, active in listening to concerns and finding appropriate common ground.
- Maintain professional, organized, and safe environment for employees and patrons.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Manage multiple tasks in order to meet time-sensitive deadlines.
- Facilitate efficient meeting scheduling between school staff, parents, and students as needed.
- Contribute to a welcoming environment with professional demeanor and excellent customer service skills.
- Facilitate timely distribution of important notices from administration to parents via email or traditional mailings.
- Collaborate with administrators to plan and execute successful school events, such as open houses and conferences.
- Manage daily attendance records to ensure accuracy in reporting absences or tardiness of students.
- Coordinate substitute teacher assignments when necessary to ensure appropriate staffing during staff absences.
- Assist in maintaining accurate student records by updating the database system regularly.
- Handle confidential information with discretion while working closely with school counselors on student matters.
- Support student enrollment processes by accurately collecting and organizing required documentation.
- Greet incoming visitors professionally and provide friendly, knowledgeable assistance.
Receptionist/Facilities Department
Ventura County Office Of Education
10.2020 - 08.2022
- Served as point of contact for internal staff and external visitors seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assisted with meetings and conference room reservations
- Managed minor appliance issues and scheduled repairs.
- Provided support and services related to mail and deliveries.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Confirmed appointments, communicated with clients, and updated client records
- Answered high-volume, multi-line telephone, directing callers to appropriate personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Corresponded with clients through US email, telephone, or postal mail.
- Resolved visitor issues and complaints that arose.
- Deliver friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization
Activity Director
Windsor Terrace Healthcare Center
05.2018 - 10.2020
- Designed wide variety of activities to stimulate interest, involvement and engagement of patient
- Performed assessments on activity programs to determine what specific activities were suitable
- Arranged outings as part of recreational program.
- Developed monthly life enrichment calendar and published electronically and in print.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities
- Developed and lead intergenerational activities to encourage mental agility of patients.
Receptionist
Windsor Terrace Healthcare Center
05.2018 - 10.2020
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Paraprofessional
Ventura Office Of Education
08.2008 - 10.2020
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Oversaw students in classroom and common areas to monitor, enforced rules and supported lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Organized and guided skills practice, research, and memorization tasks for students
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Special projects
- Work orders
- Customer and client relations
- Scheduling
- Organization skills
- Telephone skills
- Sorting and labeling
- Administrative support
- Office management
- Teamwork and Collaboration
Timeline
School Office Manager
Ventura County Office Of Education
08.2022 - Current
Receptionist/Facilities Department
Ventura County Office Of Education
10.2020 - 08.2022
Activity Director
Windsor Terrace Healthcare Center
05.2018 - 10.2020
Receptionist
Windsor Terrace Healthcare Center
05.2018 - 10.2020
Paraprofessional
Ventura Office Of Education
08.2008 - 10.2020
High School Diploma -
Thousand Oaks High School