Summary
Work History
Education
Skills
Languages
Timeline
Generic

Dolores Nash

Orange,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

CHILD SUPPORT OFFICER

Texas Attorney General's Office
Beaumont, TX
12/01/17 - Current
  • Assessed child support cases to determine appropriate case action.
  • Conducted detailed investigations to locate individuals, verify employment, and determine assets.
  • Reviewed and maintained child support files and databases.
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Maintained current knowledge of child support policies and procedures, Texas family law and federal regulations.
  • Prepared documentation of administrative and legal actions related to child support orders.
  • Executed appropriate case action to locate absent parents.
  • Gathered information from custodial parents and documented case history in case management software.
  • Conducted genetic testing to establish paternity.
  • Negotiated settlements and agreements with parties outside of court.
  • Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Addressed legal issues, assisting with hearings, and providing testimony to inform custody arrangements
  • Conducted research on potential sources of income for delinquent payers and pursued additional funds as necessary.

HCV COUNSELOR II

PORT ARTHUR HOUSING AUTHORITY
PORT ARTHUR, TEXAS
  • Provided recommendations on how best utilize available resources within the budget allocated for the voucher system.
  • Evaluated requests from landlords seeking an increase in rent due to extenuating circumstances.
  • Participated in meetings with internal stakeholders related to HCV operations.
  • Assessed eligibility requirements for applicants interested in the HCV program.
  • Processed payments for landlords participating in the voucher system.
  • Investigated discrepancies between landlord statements and tenant ledgers.
  • Resolved customer complaints or issues relating to their participation in the HCV program.
  • Conducted assessment interviews with potential participants in the HCV program.
  • Maintained accurate records and files related to HCV activities, including client information and payment histories.
  • Coordinated inspections of units leased under the program prior to move-in.
  • Generated letters of approval or denial for prospective tenants participating in the program.

TEXAS WORK ADVISOR

Texas Health and Human Services
ORANGE, TEXAS
  • Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
  • Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
  • compute and authorize benefits based on eligibility determination
  • Process work in accordance with sate and federal regulations and established procedures, guidelines and timeframes
  • preform other duties as assigned.

Education

High School Diploma -

THOMAS JEFFERSON HIGHSCHOOL
Port Arthur, TX
06-1986

Skills

  • Case Management
  • Excellent research skills
  • Client management
  • Client Needs Assessment
  • Multitasking
  • Bilingual in Spanish

Languages

Spanish
Professional

Timeline

CHILD SUPPORT OFFICER

Texas Attorney General's Office
12/01/17 - Current

HCV COUNSELOR II

PORT ARTHUR HOUSING AUTHORITY

TEXAS WORK ADVISOR

Texas Health and Human Services

High School Diploma -

THOMAS JEFFERSON HIGHSCHOOL

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Dolores Nash