DOLORES PALMER
Wentzville,US
Summary
Highly skilled Quality Control Lead Inspector with strong background in leading an inspection teams and implementing quality control procedures. Strengths include understanding of different manufacturing processes, ability to technical documents, and expertise in various testing equipment. In previous roles, improved overall product quality through rigorous inspections, implementation of preventive measures and training staff on best practices. Strong leadership skills, effective communication abilities and problem-solving aptitude make for impactful contributions to any team. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.
Overview
31
31
years of professional experience
2013
2013
years of post-secondary education
Work History
Quality Control Lead Inspector
ZEISS
Chesterfield, MO
03.2024 - Current
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Marked materials with grade or acceptance status.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Learned new testing methods through continued education and research.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Used specialized tools to take precise measurements of various aspects of samples.
- Trained newly hired employees by explaining company procedures, job duties and performance.
- Maintained inspection equipment to ensure accurate measurements and results.
- Led meetings to discuss quality control initiatives and process enhancements.
- Developed detailed inspection reports, documenting all findings and discrepancies.
- Conducted inspections of incoming and outgoing products to ensure quality standards were met.
- Investigated process failures which could have caused out-of-specification results during production runs.
- Maintained a clean, safe work environment in compliance with company policies and procedures.
- Established and maintained effective working relationships with internal departments to resolve quality issues quickly and efficiently.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Reviewed customer complaints and identified potential sources of quality issues.
- Assisted engineering department with design verification tests as needed.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Ensured that all products met customer requirements prior to shipment.
- Trained team members on inspection techniques and quality standards.
- Collaborated with engineering teams to resolve product quality issues.
Dispatcher
palmer trucking & transit llc
Wentzville, US
06.2023 - 03.2024
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Participated in team meetings discussing changes in procedures or processes.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Developed strategies for improving efficiency within the dispatch department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Machine Operator
Coca Cola
Warrenton, US
08.2018 - 06.2023
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Collaborate with other departments when necessary for successful completion of projects.
- Performed regular maintenance on machines to ensure optimal performance.
- Observe machine operations to detect any problems or defects in the finished product.
- Unload finished products from machines onto conveyors or other transport systems.
- Adjust machine settings to complete tasks accurately.
- Monitor the feed and speed of machines during the machining process.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitored and observed production line to watch for pile-ups and jams.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Identified production concerns and worked with supervisors to understand and remedy situation.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Monitored production processes to ensure quality standards were met.
- Notified supervisors or other relevant personnel of test or production issues.
Personal Banker
St. Louis Community Bank
Florissant, US
09.2014 - 08.2018
- Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans
- Cash checks for customers
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems
- Review and update credit and loan files
- Check to ensure that appropriate changes were made to resolve customers' problems
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval
- Greet customers entering establishments
- Confer with underwriters to aid in resolving mortgage application problems
- Recommend educational materials or resources to clients on matters such as financial planning, budgeting, or credit
- Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed
- Contact prospective customers to present information and explain available services
- Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat
- Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first
- Submit applications to credit analysts for verification and recommendation
- Examine, evaluate, or process loan applications
Mail Handler
St. Louis NDC
Hazelwood, US
06.2012 - 09.2014
- Loading and unloading protocols
- Machining and production standards, responsible for scanning, stacking, palletizing, wrapping, and loading mail into trailers throughout shifts
- Sorting incoming and outgoing mail, as well as ensuring that all mail is processed accurately and on time
City Mail Carrier
US Post Office
St Louis, Missouri
05.2011 - 06.2012
- Conducted regular checks of mailbox locks along the route.
- Sorted incoming mail by zip code and address.
- Observed traffic laws while driving a postal vehicle on duty.
- Provided customer service regarding postal regulations and services.
- Provided signature confirmation upon receipt of package deliveries.
- Maintained cleanliness of vehicles used for delivering packages.
- Updated supervisors regularly on status of assigned tasks throughout the day.
- Demonstrated excellent interpersonal skills when interacting with customers.
- Maintained records of daily deliveries and pickups.
- Followed all safety protocols when operating a vehicle on the job site.
- Reported any suspicious activities observed during mail routes.
- Ensured proper handling of valuable documents or fragile items.
- Notified supervisor of any hazardous road conditions or safety concerns on the route.
- Performed regular vehicle inspections prior to beginning delivery routes.
- Collected outgoing mail from post office boxes.
- Delivered packages, letters, and other items to residential and commercial customers.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered various types of mail on routes according to strict timelines.
Customer Service Manager
Schnucks
Bridgeton, US
07.1995 - 05.2011
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
- Plan, develop, or implement warehouse safety and security programs and activities
- Track and trace goods while they are
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Inspect physical conditions of warehouses,
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Issue receipts, refunds, credits, or change due to customers
- Train instructors and supervisors in techniques and skills for training and dealing with employees
- Contact customers to persuade them to purchase merchandise or services
- Keep periodic balance sheets of amounts and numbers of transactions
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Recruit staff members and oversee training programs
- Bag or package purchases, and wrap gifts
- Solicit sales of new or additional services or products
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Assist customers by providing information and resolving their complaints
- Cash checks for customers
- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
Education
GED -
Missouri Department of Elementary
St. Louis, MOSkills
- Active listening
- Assembly
- Automated
- Banking
- Detailed production accounting
- Equipment Maintenance
- Safety Management
- Troubleshooting
- Equipment Repair
- Organizational skills
- QC planning
- Non-conformance reporting
- Specifications reading
- Division monitoring
- Raw materials testing
- Inspection documentation
- Dimensional inspection
- Inspection procedures
- Training and mentorship
- Defect identification
- ISO standards
- Product inspection
- Sampling protocols
- Inspection protocols
- Visual inspections
- Reporting and analysis
- Quality control planning
- Material testing
- Acceptance requirements
- Process improvement
- Sampling procedures
- Measurement techniques
- Quality processes
- OSHA compliance
- Issue escalation
- Safety procedures
- Inspections and reviews
- Geometric dimensioning
- Data entry accuracy
- Time management
- Attention to detail
- Adaptability
- Microsoft Excel
- Skype
- Decision-making
- Office equipment proficiency
- Shipping procedures
- Paperwork processing
- Coordination
- Strong teamwork
- Shipping and logistics
- Shipping and receiving
- Computer proficiency
- Inbound and outbound calling
- Grammar
- Customer service
- Effective communication
- Spreadsheet creation
- Proofreading documents
- Scheduling and calendar management
- Billing and invoicing
- Mail processing
- Database management
- Data analysis
- Patient charting
- Scheduling appointments
- Copying documents
Languages
English
Timeline
Quality Control Lead Inspector
ZEISS
03.2024 - Current
Dispatcher
palmer trucking & transit llc
06.2023 - 03.2024
Machine Operator
Coca Cola
08.2018 - 06.2023
Personal Banker
St. Louis Community Bank
09.2014 - 08.2018
Mail Handler
St. Louis NDC
06.2012 - 09.2014
City Mail Carrier
US Post Office
05.2011 - 06.2012
Customer Service Manager
Schnucks
07.1995 - 05.2011
GED -
Missouri Department of Elementary