Dolores Rangel
Albuquerque,NM
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
OFFICE SUPERVISOR
UNMH OPAT CLINIC
07.2022 - Current
- Supervise, assign and review the work of lower level staff; provide and/or coordinate staff training; recommend discipline or corrective measures as appropriate
- Operate and maintain a variety of office equipment including but not limited to computer, facsimile and copy machine
- Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records
- Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements
- Ensure an adequate stock of supplies and proper functioning and inventory of equipment
- Ensure accurate maintenance of patient's medical records and that patient records are treated as confidential information
- Perform a variety of routine word processing and clerical duties as necessary
- Handled cash and cash related transactions; record transactions and balance cash fund; maintain and monitor fiscal activities for assigned department
- Develop efficient organizational structure, supervise employees - select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives.
UROLOGY TECHNICIAN
UNMH UROLOGY CLINIC
01.2022 - 07.2022
- Perform patient triage, measure vital signs, record preferred pharmacies, allergies, and other data
- Perform patient discharge and schedule follow-up appointments as well as order lab work
- Set up for and assist providers with procedures
- Perform point of care testing such as UA dipstick and blood glucose
- Maintain a sanitary work area to include patient care rooms, equipment and instruments
- Ensure end of day billing was accurate.
CALL CENTER REPRESENTATIVE
PRESBYTERIAN HEALTHCARE
11.2021 - 01.2022
- Respond to questions or issues from PHP members and providers about insurance benefits
- Respond to incoming calls routed through skill-based technology to meet quality standards
- Develop and maintain positive customer or partner relationships
- Record all calls, mail, email, and faxes
- Perform other duties as assigned.
ADMIN MEDICAL ASSISTANT
UNMMG SBHC
09.2019 - 07.2021
- Interview patients, measure vital signs, record preferred pharmacies, allergies, and other data
- Open clinic; which included unlocking all cabinets, record morning and afternoon temperatures of vaccines, record medication cabinet temperature in Cetani, ensure office equipment was on and ready for use, and check the clinic voicemail
- Perform patient registration, schedule appointments, handle high patient call volumes, collect co-payments, verify insurance, and submit prior authorizations
- Administer injectable medications such as flu shots, routine immunizations, and birth control
- Perform phlebotomy and send out blood specimens for testing
- Perform point of care testing such as Hemocue, Pregnancy Tests, Blood Glucose, and Urine Dipstick
- Assisted management with the organization and directing of clinic operations and compliance reporting
- Ensure smooth day to day operations in the clinic.
CERTIFIED MEDICAL ASSISTANT
UNMH PSYCHIATRY CLINIC
11.2014 - 09.2019
- Interview patients, measure vital signs, record preferred pharmacies, allergies, and other data
- Perform patient registration, schedule appointments, handle high patient call volumes, collect co-payments, verify insurance, and submit prior authorizations
- Coordinate/enter schedules of Providers
- Prepare and submit end of day billing.
MEDICAL ASSISTANT
UNMH FAMILY PRACTICE
09.2013 - 11.2014
- Interview patients, measure vital signs, record preferred pharmacies, allergies, and other data
- Perform patient registration, schedule appointments, handle high patient call volumes, collect co- payments, verify insurance, and submit prior authorizations
- Administering injectable medications such as flu shots, routine immunizations, and birth control
- Perform point of care testing such as Hemocue, Pregnancy Tests, Blood Glucose, Urine Dipstick, and Quicktox drug testing
- Prepare and submit end of day billing
- Coordinate/enter schedules of Providers.
FRONT DESK RECEPTIONIST
PARADIGM PHYSICAL THERAPY
03.2013 - 09.2013
- Provide efficient and professional telephone services, transfer calls according to established protocols and relay messages to appropriate staff timely
- Register patients according to agency protocols
- Obtain accurate insurance information for billing department to file insurance claim
- Schedule appointments for patients according to established procedures
- Collect and post fees according to protocols; prepare and balance daily financial registers and submit all forms and fees to the accounting/billing department
- Maintain forms and office supplies required for front desk activities
- Assure readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours.
Education
CERTIFICATE OF COMPLETION IN MEDICAL ASSISTING -
BROOKLINE COLLEGE
GED/HIGH SCHOOL DIPLOMA CERTIFICATE - undefined
CNM COMMUNITY COLLEGE
Skills
- Effective Communication
- Conflict Resolution
- Time Management
- Employee Management
- Team Building
- Flexibility
- Microsoft Office Applications
- Customer Service
Timeline
OFFICE SUPERVISOR
UNMH OPAT CLINIC
07.2022 - Current
UROLOGY TECHNICIAN
UNMH UROLOGY CLINIC
01.2022 - 07.2022
CALL CENTER REPRESENTATIVE
PRESBYTERIAN HEALTHCARE
11.2021 - 01.2022
ADMIN MEDICAL ASSISTANT
UNMMG SBHC
09.2019 - 07.2021
CERTIFIED MEDICAL ASSISTANT
UNMH PSYCHIATRY CLINIC
11.2014 - 09.2019
MEDICAL ASSISTANT
UNMH FAMILY PRACTICE
09.2013 - 11.2014
FRONT DESK RECEPTIONIST
PARADIGM PHYSICAL THERAPY
03.2013 - 09.2013
CERTIFICATE OF COMPLETION IN MEDICAL ASSISTING -
BROOKLINE COLLEGE
GED/HIGH SCHOOL DIPLOMA CERTIFICATE - undefined
CNM COMMUNITY COLLEGE
Similar Profiles
Francis SalazarFrancis Salazar
Certified Ophthalmic Assistant at UNMH Eye ClinicCertified Ophthalmic Assistant at UNMH Eye Clinic
Brian CairnsBrian Cairns
Co-owner/Sales Manager at OPAT Industries (DBA EWD Designs)Co-owner/Sales Manager at OPAT Industries (DBA EWD Designs)
Carla MaresCarla Mares
PCT 4th Med Surg at UNMH (SRMC)PCT 4th Med Surg at UNMH (SRMC)