Dolores Roche

Managed daily operations, ensuring efficient workflow and productivity.

• Developed and maintained relationships with key Logistic analyst, customers, and team members.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Managed payroll processing activities including timecard entry, leave requests, overtime authorization.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Addressed customer service concerns promptly to deliver consistent, positive guest experiences.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Assigned tasks to team members based on their skillset and experience level.

• Identified needs of customers promptly and efficiently.
• Managed inventory and supplies to ensure materials were available when needed.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked effectively in team environments to make the workplace more productive.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Monitored inventory levels, restocked shelves as needed and reported discrepancies to supervisor.
• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

• Provided general administrative support to staff members.
• Supported departmental activities by providing clerical assistance.
• Performed data entry tasks into computer databases from paper documents.
• Implemented filing systems to improve document organization and retrieval.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Administered benefits programs, including health insurance and retirement plans.
• Checked office stock to determine supply levels and maintain inventory.
• Maintained positive working relationship with fellow staff and management.
• Updated databases with new employee information, job changes and terminations.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked effectively in team environments to make the workplace more productive.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
• Developed relationships with vendors and carriers to negotiate competitive rates for shipping services.
• Communicated with drivers during transit, clearly conveying route updates.
• Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
• Communicated delays and early arrivals to management.
• Directed daily transportation of cargo.
• Organized delivery schedules and provided customers with timely updates.
• Created daily and weekly delivery window reports utilizing transport data.
• Coordinated driver loads and managed dispatch tasks.
• Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
• Oversaw team scheduling and individual assignments to meet coverage demands.
• Estimated and calculated potential delays and costs of different schedules.
• Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.