Dolores Ruiz
Rosenberg,TX
Summary
Compassionate, self-motivated, and experienced Registered Nurse seeking a remote nursing position where gained experience & skillsets in nursing, case management, social work leadership, and inter-disciplinary healthcare collaboration can be utilized to provide quality, patient centered, comprehensive and trauma informed health care to patients in need.
Overview
16
16
years of professional experience
Work History
Telephonic Helpline Registered Nurse
New Mexico Department Of Health
, NM
09.2024 - Current
- Deliver telehealth nursing assessment, clinical guidance, health education, and care navigation to members of the public with diverse and complex healthcare and public health needs.
- Apply clinical judgment, critical thinking, and evidence-based nursing practices to assess caller concerns, identify appropriate resources, and provide timely recommendations, referrals, and follow-up guidance.
- Conduct risk assessment and triage for individuals reporting illness, communicable disease exposure, acute mental health concerns, substance use issues, or other urgent health and safety needs, escalating concerns to appropriate healthcare or emergency resources when indicated.
- Coordinate interdisciplinary referrals and care navigation to NMHealth programs, healthcare providers, community organizations, and State of New Mexico agencies to improve access to appropriate services and resources.
- Collaborate effectively with a diverse multidisciplinary network, including physicians, advanced practice providers, pharmacists, nurses, veterinarians, epidemiologists, laboratory personnel, EMS and fire agencies, and law enforcement.
- Communicate complex health and public health information clearly and professionally to individuals with varying levels of health literacy while maintaining compassion, cultural sensitivity, confidentiality, and professionalism.
- Provide trauma-informed, de-escalation-focused communication to individuals experiencing emotional distress, behavioral health concerns, substance use challenges, or acute mental health crises.
Shelter Nurse & Manager of Case Management
Fort Bend Women's Center
Richmond, USA
05.2018 - Current
- Perform medical assessments & health history of all shelter residents including but not limited to physical, psychosocial & mental health assessments.
- Provides on-site nursing emergency care, first aid, and patient education;
- Assisted with non-emergent medical needs, including scheduling care and coordinating post-op visits.
- Provide regular outreach to patient and develop care plan catered to individual patients;
- Conducted regular outreach to patients and developed individualized care plans based on patient needs.
- Conduct safety planning, lethality assessment and intervention services.
- Provide crisis intervention assistance to clients and prospective clients.
- Dispense OTC medications according to law;
- Dispensed over-the-counter medications in compliance with legal regulations.
- Managed inventory levels of clinic medical supplies and equipment to ensure availability.
- Established and maintained relationships with medical and social service agencies to support patient care.
- Promote health education with patients individually and in group settings;
- Organize staff in-service medical training.
- Coordinated training programs for staff to improve clinical knowledge and practices.
- Provides guidance to staff on client issues and staff training, as appropriate.
- Developed ongoing performance plans and conducted annual performance evaluations.
- Participated in community outreach initiatives to raise awareness and share valuable information.
- Provided guidance to staff on client issues and staff training.
Allergy Testing Registered Nurse
Texas ENT Specialists
Houston, USA
08.2016 - 05.2018
- Perform patient assessment prior, during and after allergy testing appointments;
- Performs subcutaneous and intradermal injections.
- Direct and indirect patient care under direction of physicians;
- Accurately and consistently utilize EMR;
- Managed purchasing processes and maintained inventory levels.
- Conducted telephone encounters with patients to address inquiries. documentation; e-prescriptions; patient nursing education.
- Regular and effective communication withother members of the healthcare team.
- Managed purchasing and inventory to ensure availability of necessary supplies.
Accounts Receivable Aide
Texas Eye Institute
Houston, USA
12.2012 - 02.2013
- Sorted and delivered incoming mail to appropriate recipients.
- Accessed insurance websites to gather necessary information for check payments;
- Calculated and recorded total daily receipts for accurate financial reporting.
- Organized and filed patient charts in designated storage areas for easy retrieval.
Pharmacy Clerk/Technician Trainee
Metscript Pharmacy
Richmond, USA
11.2010 - 08.2011
- Assisted patients in locating medications to ensure timely access to needed treatments;
- Scanned and filed prescriptions to maintain organized medication records;
- Counted out medications with accuracy to support safe dispensing processes;
- Managed funds during patient transactions to ensure accuracy.
Education
RN To BSN Program -
Capella University
08.2026 - 09.2026
Associate Degree - Nursing
Wharton County Jr. College
Wharton, TXSkills
- Licensed Registered Nurse
- BLS for Healthcare Providers
- Crisis intervention
- Certified Mental Health & First Aid Responder
- Cross Cultural Communications - Certified Community & Medical Interpreter
- Bilingual - fluent Spanish
- Certified Sexual Assault Advocate
Skills Certifications
- Certified Sexual Assault Advocate - Texas OAG
- Licensed Registered Nurse - State of Texas
- American Heart Association BLS for Healthcare Providers (CPR and AED) Program
- Certified Mental Health & First Aid Responder
- Bilingual-fluent Spanish
Timeline
RN To BSN Program -
Capella University
08.2026 - 09.2026
Telephonic Helpline Registered Nurse
New Mexico Department Of Health
09.2024 - Current
Shelter Nurse & Manager of Case Management
Fort Bend Women's Center
05.2018 - Current
Allergy Testing Registered Nurse
Texas ENT Specialists
08.2016 - 05.2018
Accounts Receivable Aide
Texas Eye Institute
12.2012 - 02.2013
Pharmacy Clerk/Technician Trainee
Metscript Pharmacy
11.2010 - 08.2011
Associate Degree - Nursing
Wharton County Jr. College