Dolores Sanchez
Santa Fe Springs ,CA
Summary
Reliable, energetic and resourceful customer service professional with over 17 years of experience.
Motivated to support patient medical needs by efficiently verifying insurance, pre-register, scheduling appointments and organizing documents. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Overview
19
19
years of professional experience
Work History
Interventional Radiocare Assit
City of Hope
06.2023 - Current
- i Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managing in coming emails for PetCt, NM, Pluvicto, Lutathera and coordinating appt with clinical research dept and patients.
- Coverage in multiple radiology modalities, Ultrasound, NM and PETCT.
Member Service Representative
Alignment Healthcare
05.2021 - 04.2022
- Managed over 50 customer calls per day with positive attitude and focus on customer satisfaction.
- Assisted members with billing issues, authorizations, transportation service and system issues and educating how to use website portal.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and schedule services.
- Educated customers about billing, payment processing and support policies.
- Investigated and resolved customer inquiries and complaints quickly filed grievance for customers.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Familiar with Microsoft office, Salesforce, Talkdesk, Payspan, Xemedias Fax, and DOFR.
Enterprise Scheduling Registrar
Pih Health
09.2016 - 05.2021
- Scheduling outpatient procedures for Interventional Radiologist working with 7 physicians. Checked daily doctor schedules. Including daily clinic appointments, verified insurance for pre-registration, for patient's medical record.
- Scheduled Ultrasound, Nuclear Medicine, and XRFL.
- High volume calls days average 50 plus.
- Accessed patient information through variety of office software applications, SRIS, Access Manager, EMD, EHR, Open Text Right Fax, and EZNET for authorizations. Familiar with Cisco phones and IM Jabber.
- Coordinated between patients and healthcare professionals to meet patient's needs.
- Maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills, detailed system knowledge to support hospital and clinic operations.
- Educated patients, families on treatments, procedures, medications, continuing care.
- Confirmed patient appointments with patients and healthcare professionals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Critical thinking and problem-solving skills to identify and resolve problems in timely manner.
- Demonstrate ability to communicate effectively and tactfully, able to deal with frequent changes or unexpected events.
- Attention to detail, able to handle task with interruptions.
- Excellent organization skills.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Outpatient Registration Clerk
Pih Health
04.2006 - 09.2016
- Accessed patient information through variety of office software applications used ABN, Access Manager, Passport, SRIS, PPE, and EMD maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Collected, organized and entered patient data into medical systems.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Meet Daily High volume registration 30 and up daily.
- Used time wisely to Register and Pre register all scheduled patient's, walk in patients. Prepared all necessary paperwork, orders, and forms for signature, co-pays and OOP cost.
- Verified insurance.
- Able to solve problems, set priorities, integrates changes and organize work activities in logical and timely manner.
- Secured confidential patient information from unauthorized access.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Educators Inc. Private Christian School
400 Barton Blvd Suite 204 Rockledge, Fl 3295503.2023
No Degree - Physical Therapy Assistance
Tri-City Regional Occupational Program
Whittier Ca01.2005
Skills
- Knowledge of Customer service principles and practices
- Problem resolution
- Answering phones
- Microsoft office software
- Ability to maintain composure and balance multiple priorities in fast paced environment
- Bilingual in Spanish
- Efficient and Detail-Oriented
Languages
Spanish
Professional Working
Timeline
Interventional Radiocare Assit
City of Hope
06.2023 - Current
Member Service Representative
Alignment Healthcare
05.2021 - 04.2022
Enterprise Scheduling Registrar
Pih Health
09.2016 - 05.2021
Outpatient Registration Clerk
Pih Health
04.2006 - 09.2016
High School Diploma -
Educators Inc. Private Christian School
No Degree - Physical Therapy Assistance
Tri-City Regional Occupational Program
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