Dolores Santos
Queens,NY
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows, and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Supervisor
FreshDirect
The Bronx, NY
09.2006 - 07.2021
- Collaborated with other departments to coordinate workflow processes between teams.
- Streamlined workflow processes, reducing project completion times.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Implemented quality control measures, significantly reducing error rates.
- Directed and supervised team of 100 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
Team Leader
Gate Gourmet
Far Rockaway, NY
08.2000 - 07.2004
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented strategic plans to enhance team performance and productivity.
Education
High School Diploma -
Alverto Masferrer
El Salvador11-1985
Skills
- Schedule development
- Verbal and written communication
- Conflict resolution
- Team building
- Handle employees' vacation, sick time, and personal days
- Write Warner's
- Employees' evaluation
- Working at Kronos
- Overtime management
- Coaching
- Operate pallet jack and Hilo
- Let down, put away management, re-pack
- Organize the work shift
- Operate conveyors, box machines, lead machines, and induction printers
- loading truck process
- check and complete employees time sheet
Timeline
Supervisor
FreshDirect
09.2006 - 07.2021
Team Leader
Gate Gourmet
08.2000 - 07.2004
High School Diploma -
Alverto Masferrer
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