Dolores Segura

Duties: In this position I am the office opener. My average day consists of going through emails, checking in patients, filling and verifying insurance appointments for the following day. Other task consists of :

• Provide exceptional customer service to patients, answering questions and addressing concerns.
• File and maintain patient records in accordance with HIPAA regulations.
• Verify insurance eligibility and coverage for patients.
• Enter patient demographic and insurance data into electronic medical record system.
• Use Epic to schedule appointments.
• Patient experience mentor
• Cash drawer deposit
• Manage office inventory
• Greet and assist patients with check-in procedures.
• Build and maintain positive working relationships with patients and staff.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Office event coordinator

Duties: In this position I am responsible for all new patients and past

patients that are contacting our office. As well as verifying all insurances

for new and past patients keeping insurance up to date for billing

purposes . I am also responsible for making calls to follow up with

patients . My day to day responsibilities constantly changed according to

the business needs. Some of which were:

● Booking appointments for new and past patients

● Contacting patients' insurance companies to make sure we are in

network.

● Scheduling all new referrals.

● Giving cash prices to patients who don't have insurance

Informing patients about the monthly prices for the meal

replacements.

● Responsible for replying back to all the emails that come in.

● Communicating with our patient services manager about our

monthly numbers and goals that are being met.

● Programs used were EPIC Scheduling System, Excel, Google

Calendar, Microsoft Word, Raintree, Active campaign.

Duties: In this position I was responsible for the workflow of 4 employees

as well as 2 interns who I oversaw to make sure they learned the multiple

aspects of the office duties. My day to day responsibilities constantly

changed according to the business needs. Some of which were:

● Booking patients surgery cases which included:

● Following up with patients to make sure all necessary pre-op labs,

EKG and X-rays are completed

● Contacting patients' insurance companies to make sure they were

authorized for surgery or any other services required by the

doctors.

● Making sure all disability forms for patients are completed and

submitted post-surgery.

● Responsible for contacting reps for any equipment needed to

complete the surgery.

● Scheduling and looking over new referrals.

● Keeping track of surgery billing and op reports to make sure

patients' bills were paid on time.

● Greeting patients as well as helping schedule for follow up visits.

● Communicating with the Dr., daily through Text, Email and phone.

● Maintaining good communication as well as a good relationship

with Reps and Hospital surgery schedulers.

● Programs used were EHR Scheduling System, Excel, Google

Calendar, Microsoft Word, EDD Website, Medical Website,CURES website etc.

• Communicated daily with the store manager on employee performance as well as daily sales.
• Managed inventory and ordered any product that was needed for the following day.
• Supervising Employees and delegating tasks
• Training Baristas and filling in wherever i was needed.
• Barista duties (making drinks)
• Worked the Register and closed out the register as well as making the bank deposit.
• Helped with design ideas for marketing new products and promotions.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Use Epic to schedule appointments.
• Patient experience mentor
• Cash drawer deposit
• Order office supplies
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Built and maintained positive working relationships with patients and staff.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.