Dolores Sockwell
Fort Worth,Texas
Summary
Result-driven individual seeks to further my career as an Operations Supervisor that allow for use of administrative, accounting and leadership skills to positively contribute to the organization.
Overview
16
16
years of professional experience
Work History
Inventory Control Clerk
General Motors
02.2023 - Current
- Reconcile daily inventory control records and files
- Physical verification of inventory on the warehouse floor
- Data processing in relation to counts, adjustments, damage, and unitization issues
- Assign slotting for product inbound to the facility based on velocity, ergonomics, commodity, and existing back orders
- Audit/correct slotting errors that may have occurred previously or been caused by recent changes to packaging
- Support inbound and outbound operations with project improvements that help increase their performance
IT Site Operations
General Motors
05.2015 - 02.2023
- Processing material returns paperwork
- Knowledge of WMS/IMS applications
- Troubleshooting printer and computer issues
- Web tickets creation for employees with hardware and software issues.
NTT /Call Quality Monitoring
General Motors
07.2013 - 05.2015
- Call quality monitoring monitors the agent’s performance and give helpful coaching and mentoring to improve level of service, also working as a non-telephone telephony agent working web tickets and escalations.
Technical Solutions Reb IV
Hewlett Packard
04.2013 - 06.2013
- General Motors help desk agent
- Troubleshooting issue with Microsoft office, Password reset
- Mobile phone setup.
Customer Care Rep.
Alpine Access
10.2011 - 04.2013
- Work from home position verifying Dental Coverage for a large Dental insurance company
- Assisting healthcare professional with dental claims and dental breakdown of coverage.
Help Desk Tech Level 2
HCS
09.2008 - 03.2010
- Password reset
- Server reboots Citrix application to remote end users to fix software applications.
Education
Associate in Applied Science -
Henry Ford Community College
Dearborn, MIProject Management -
Colorado State Global University
09.2024
Skills
- Critical Thinking
- Decision Making
- Team Player
- Determination
- Dedication
- Versatility
Awards
- 2017, Several GM Focused recognitions awards, One Team, It’s on Me, Look Ahead
- 2015, GM Individual Excellence Is Crucial Award, Flexibility, dedication, and development of Agents
- 2013, GM recognition award for Commitment from Supply Power
Timeline
Inventory Control Clerk
General Motors
02.2023 - Current
IT Site Operations
General Motors
05.2015 - 02.2023
NTT /Call Quality Monitoring
General Motors
07.2013 - 05.2015
Technical Solutions Reb IV
Hewlett Packard
04.2013 - 06.2013
Customer Care Rep.
Alpine Access
10.2011 - 04.2013
Help Desk Tech Level 2
HCS
09.2008 - 03.2010
Associate in Applied Science -
Henry Ford Community College
Project Management -
Colorado State Global University
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