Summary
Overview
Work History
Education
Skills
Timeline
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Dolores Taffner

Monroe,NC

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated, service-oriented Bartender with several years of high-volume restaurant experience. With wine, beer, and cocktail knowledge.

Overview

6
6
years of professional experience

Work History

Bartender

Olive Garden
Monroe, North Carolina
10.2023 - 01.2025
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Provided drink suggestions to customers based on their preferences.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Server

Longhorn Steakhouse
12.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server / Host

First Watch
05.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Quality Control

Venture Solutions
08.2021 - 06.2022
  • Monitored performance and generated reports detailing quality of product and defect rates.Improved quality processes for increased efficiency and effectiveness.Assessed incoming parts for adherence to production requirements.Sorted product and provided expertise on non-conforming product requirements.+ Edit or add your own

EXPERIENCE Associate

TJ Maxx
03.2021 - 11.2021
  • Helped maintain clean, orderly work environment.Utilized POS systems effectively to process customer orders and transactions.Escorted customers to appropriate merchandise.Determined needs and advised customers on purchases.Interacted with customers, providing information and top-notch customer service.Upheld company-specific standards for merchandise presentation of best apparel andequipment brands in sporting goods.Handled customer paperwork and kept information safe.Resolved customer issues effectively.Assisted customers and supported coworkers.Handled cash and credit transactions expertly, giving correct change and processingorders.Minimized loss by watching for and recognizing security risks and active theft.Maintained knowledge of current sales and promotions, return and exchange policies,and security practices.Demonstrated merchandise operation and explained features.Encouraged customers to sign up for warranties and additional services.

Associate

NCG Theaters
05.2019 - 08.2019
  • Supervised theaters during movie showings, dealing with disputes over seating andconfronting disturbances.Checked tickets and showed people to purchased seats.Sold tickets to customers prior to movie showtime.Distributed refreshments in auditorium and handled cash payments.Examined tickets to verify authenticity prior to admission and collected ticket stubs.Collected admissions tickets, verifying their accuracy and authenticity before allowingguests to enter the facility.Completed all assigned tasks prior to shift end.Finished all tasks and job duties, adhering to deadlines to avoid delays.

Education

GED -

Monroe High School
Monroe, NC

Skills

  • Team-Oriented and Cooperative
  • Promoting Brand and Company Identity
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Problem Anticipation and Resolution
  • Attention to Detail
  • Quality Control
  • Decision Making
  • Time Management
  • Food Sales and Promotion
  • Check Payment Processing
  • To-Go Order Preparation
  • Dining Area Maintenance
  • Cash Handling
  • Menu Memorization
  • Menu Item Recommendation
  • Cool Under Pressure
  • Cocktail Knowledge
  • Conflict and Complaint Resolution
  • Waiting Tables
  • Health codes compliance
  • Menu memorization
  • Team training and development
  • Responsible alcohol service
  • Outgoing personality
  • Memory retention
  • New hire training
  • Cash register operation
  • Cleanliness and hygiene
  • Alcohol awareness
  • Food running
  • Strong multitasking
  • Complex Problem-solving
  • Bar equipment use
  • Creative mixology
  • Patience and tolerance

Timeline

Bartender

Olive Garden
10.2023 - 01.2025

Server

Longhorn Steakhouse
12.2022 - 10.2023

Server / Host

First Watch
05.2022 - 10.2022

Quality Control

Venture Solutions
08.2021 - 06.2022

EXPERIENCE Associate

TJ Maxx
03.2021 - 11.2021

Associate

NCG Theaters
05.2019 - 08.2019

GED -

Monroe High School

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Dolores Taffner