Dolores Tondee
Ocoee
Summary
Proven Behavioral Health Technician with a track record of delivering compassionate care and mental health support at Aspire Health Partners. Skilled in conflict de-escalation and patient assessment, adept at enhancing patient safety and satisfaction. Demonstrates exceptional documentation skills and a results-driven approach, significantly improving client outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
Aspire Health Partners
08.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Gate Service Agent
Frontier Airlines
12.2021 - 08.2023
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Assisted customers with special needs, ensuring their comfort and ease of access to the aircraft.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
Customer Service Associate
Amscot - The Money Superstore
03.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL09.2024
High School Diploma -
Maynard Evans High School
Orlando, FL05.2019
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Patient Observation
- Patient Assessment
Timeline
Behavioral Health Technician
Aspire Health Partners
08.2023 - Current
Gate Service Agent
Frontier Airlines
12.2021 - 08.2023
Customer Service Associate
Amscot - The Money Superstore
03.2020 - 11.2021
Associate of Science - Business Administration
Valencia College
High School Diploma -
Maynard Evans High School