Dolores Torres
Carrollton,VA
Summary
Experienced heath care worker with over 35 years of experience in the surgical arena. Excellent reputation for problem solving, time management, team building, and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Business Office Manager
Port Warwick Surgery Center
08.2021 - Current
- Responsible for surgery scheduling and insurance verification for facility.
- Maximized cash flow through optimal billing and collection processes.
- Manages office inventory by ordering, obtaining PO's, tracking orders for variances, and cost effectiveness.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed billing, collection and reporting functions for facility.
- Establishes and develops strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Team Lead Surgical Scheduling/Billing
Sentara Careplex Hospital/Port Warwick II, ASC
10.2019 - 07.2021
- Scheduled surgeries for both Careplex Hospital and Port Warwick II, ASC.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet department goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting projected department goals.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Ordered office and medical supplies, maintained par levels, maintained office equipment. Entered facility equipment and maintenance repairs.
- Performed payroll for administrative and surgery staff.
Operations Coordinator
Sentara BelleHarbour/Port Warwick II, ASC
09.2018 - 10.2019
- Responsible for posting surgical cases for BelleHarbour and Port Warwick II, ASC.
- Developed and updated surgical volume spreadsheets and databases to track, analyze and report data to upper management.
- Processed payroll for primary cost center and assisted with other department payroll as needed.
- Trained new employees on administrative procedures, company policies, and performance standards.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and updated patient physical records and digital files to maintain current, accurate and compliant documentation.
- Managed patients accounts through charge capture and reconciliation.
- Liaised with vendors, contractors, and professional services personnel to insure proper processing of orders in alignment with needs and specifications of management.
- Ordered both clerical and clinical supplies for surgery department, maintaining inventory control and cost through par levels and cost analysis.
- Registered surgery patients assuring all demographic, insurance, and surgical procedure information was accurate and error free.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Team Coordinator Surgical Posting and Billing
Sentara Port Warwick II, ASC
09.1994 - 10.2018
- Maintained optimal staffing levels by tracking vacancies, conducting interviews, and hiring of all clerical staff.
- Created and implemented training processes for clerical staff to insure policy and procedures adhered to company standards.
- Worked with managers to develop annual expense plan goals.
- Posted surgeries, radiology procedures, minor procedures, Lap Fills, and GI procedures.
- Confidently directed overall operation of administrative services and patient care, including financial management, quality assurance, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Effectively served as a valuable resource for managers, hospital staff, office surgical posters, surgeons, and any other department customers.
Education
Business Administration And Management
Thomas Nelson Community College
Hampton, VAMedical Assitant -
Sumter Area Technical Collegge
Sumter, SC05.1990
Home Health Assistant
Thomas Nelson Community College
Hampton, VA1987
Skills
- Surgical Posting and Insurance Verification
- Accounts Payable and Receivable Auditing
- Human Resource Management
- Office Management
- Electronic Charting
- Policy and Procedure Modification
- Financial Records and Processing
- Contracts and Vendor Agreements
- Variance Resolutions
- Payroll Administration
- Leadership and Change Management
- Proficient in Microsoft Office, Excel, Mednet, EPIC, EMR, API, Kronos, Tempus, Powerpoint, and Clariti
Accomplishments
- Valuable team member who successfully opened four new surgical facilities within my career span.
- Created and implemented policies and procedures in accordance of facility and state mandated regulations and standards.
- Known for creating positive engagement with staff and peers which contributed to staff retention and satisfaction.
- Through hard work and dedication have obtained training and education within various aspects of the medical field.
- Skilled in time management, accurate documentation, cost control and reconciliation while working in a surgery department.
Additional Information
I am a highly skilled, seasoned health care professional that is looking for a rewarding job a little closer to home. I have been a intricate team member playing a valuable role in opening four new medical facilities and would like to utilize and build upon those acquired skills on a routine basis. I'm self motivated with a positive attitude, work with little supervision, and believe communication is key to running a successful department/facility. I am looking forward to starting new journey and would love to be a part of your team.
Thank you
Dolores Torres
Timeline
Business Office Manager
Port Warwick Surgery Center
08.2021 - Current
Team Lead Surgical Scheduling/Billing
Sentara Careplex Hospital/Port Warwick II, ASC
10.2019 - 07.2021
Operations Coordinator
Sentara BelleHarbour/Port Warwick II, ASC
09.2018 - 10.2019
Team Coordinator Surgical Posting and Billing
Sentara Port Warwick II, ASC
09.1994 - 10.2018
Business Administration And Management
Thomas Nelson Community College
Medical Assitant -
Sumter Area Technical Collegge
Home Health Assistant
Thomas Nelson Community College
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