Dolores Velez
Bridgeport,CT
Summary
Diligent Customer Service Representative with strong background in managing surgical schedules and coordinating patient care. Proven ability to streamline surgical workflows and ensure optimal resource utilization. Demonstrated proficiency in communication and attention to detail.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Adaptable, “take-charge” event planner with a talent for special-event management and a focus on outstanding customer service. Trusted as a “go-to” event specialist by members and leaders of the nonprofit organization. Experience leading events outreach events that have impacted the community. Intake Coordinator for an outpatient medical office setting. Computer skills, detailed oriented “multi-tasker”, strong organizational skills. Adaptable, dependable, team player. Bilingual English, Spanish.
Overview
14
14
years of professional experience
Work History
PT Reception, Surgical Coordinator
Orthopedic Specialty Group
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Event Coordinator/Team Leader
Gospel Light Community Church
01.2019 - Current
- Leader of up to 20 members who work together to serve the community through various outreach events.
- Recruit new members as needed per event.
- Organize, plan, produce and manage monthly events.
- Establish and monitor registrations and respond to participants as needed.
- Schedule meetings, maintain calendar and contact with head pastor.
- Serve as point person for all upcoming events and conferences.
- Delegate responsibilities to team members to assure event is ran smoothly.
Intake Coordinator
Rehabilitation Associates
01.2012 - Current
- Open new accounts per referring physician’s orders.
- Scheduling initial evaluation and follow-up visits.
- Contact referring doctor’s office to obtain patient care information and protocol.
- Answer busy phones in a fast-paced environment.
- Collect co-pays and co-insurance payments prior to appointment time.
- Experienced in daily patient engagement of a diverse population.
Education
GED -
Stamford High School
01.1990
Skills
- Event planning
- Special-event management
- Customer service
- Organizational skills
- Multi-tasking
- Dependability
- Teamwork
- Bilingual (English, Spanish)
- MS Word
- Excel
- PowerPoint
- Outlook
- Avaya Phone Systems
- Typing (60 wpm)
- Ten Key
- A2C Clinical Controller
- Clinician
- EMR
- Insurance verification
- Medical office experience
- Patient coordination
- Data entry efficiency
- Preoperative preparation
- Postoperative follow-up
- Data entry proficiency
- Payment collection
- Patient relations
- Following up with patients
- Office administration
- Calendar management
- Documentation scanning
- Administrative support
- Adaptable and flexible
- Appointment scheduling
- Calendar and appointment management
- Scheduling tests and procedures
- Epic systems
- Taking client histories
Salary Requirement
$50K range
Qualifications
Adaptable, 'take-charge' event planner with a talent for special-event management and a focus on outstanding customer service., Trusted as a 'go-to' event specialist by members and leaders of the nonprofit organization., Experience leading events outreach events that have impacted the community., Intake Coordinator for an outpatient medical office setting., Computer skills, detailed oriented 'multi-tasker', strong organizational skills., Adaptable, dependable, team player., Bilingual English, Spanish., MS Word, knowledge of Excel, Powerpoint, Outlook, Avaya Phone Systems, Typing 60wpm, Ten Key, A2C Clinical Controller, Cliniciant, EMR
Languages
Spanish
Limited Working
Timeline
PT Reception, Surgical Coordinator
Orthopedic Specialty Group
02.2022 - Current
Event Coordinator/Team Leader
Gospel Light Community Church
01.2019 - Current
Intake Coordinator
Rehabilitation Associates
01.2012 - Current
GED -
Stamford High School
Similar Profiles
Karen GibsonKaren Gibson
Administrative Assistant/Credentialing Specialist at Specialty Orthopedic GroupAdministrative Assistant/Credentialing Specialist at Specialty Orthopedic Group
Baley ScrogginsBaley Scroggins
Registered Nurse, Operating Room at Specialty Orthopedic GroupRegistered Nurse, Operating Room at Specialty Orthopedic Group
Rachel WindhamRachel Windham
Physical Therapist at Specialty Orthopedic GroupPhysical Therapist at Specialty Orthopedic Group
Dwayne HallDwayne Hall
Fraud Prevention Specialist at M&T BankFraud Prevention Specialist at M&T Bank
Mariana HernandezMariana Hernandez
Before and After School Care Assistant at Eason Community CennterBefore and After School Care Assistant at Eason Community Cennter