Dolores Vigil
Tucson,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Proven track record of consistently improving operational processes to enhance the overall customer experience. Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Reliable Passenger Driver with rich experience in public transportation. Strengths include safe driving, route navigation, and outstanding customer service skills. Have made significant contributions to improving passenger satisfaction and safety protocols in previous roles. Noted for ability to maintain calm under pressure while ensuring timely arrival at destinations.
Overview
9
9
years of professional experience
Work History
Property Manager
Storage King USA
Marana, AZ
06.2021 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed and oversaw operations, maintenance and administration of properties.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Facilitated tenant paperwork processing and verification.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
General Merchandising Clerk
United Airlines
San Fransico, CA
03.2020 - 06.2020
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Identified and resolved inventory problems, including damaged or lost items.
- Participated in physical inventory counts to keep information accurate and current.
- Ensured proper storage conditions for all items in the warehouse.
- Performed scheduled inventory counts and supply audits.
- Entered information into system to update status reports.
- Coordinated inventory, stocking and ordering.
Quality Control Inspector
JATCO
Union City, CA
03.2017 - 06.2018
- Selected samples for use as test models.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Repaired malfunctions, reassembled items, and performed final tests.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Wrote detailed reports outlining performance, quality and defect rates.
- Ensured that all products met customer requirements prior to shipment.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Wheelchair Van Driver
Union City Transit
Union City, CA
01.2016 - 06.2016
- Provided assistance to customers with special needs such as wheelchair lifts or ramps.
- Performed pre-trip and post-trip vehicle inspections.
- Followed safety regulations and state laws governing vehicle operation.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Arranged to pick up customers or groups.
- Monitored passenger safety during trips, including assisting passengers on and off the vehicle.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
Education
GED -
Mission Valley ROP
Liola Rd Fremont Ca06-2004
Basic Subjects
San Lorenzo High School
San Lorenzo, CASkills
- Lease administration
- Debt control
- Work order monitoring
- Tenant and eviction laws
- Occupancy management
- Customer service-focused
- Unit vacancies
- Rent collection
- Property management
- Property inspections
Accomplishments
- Hazzmat Certified 2007
- Computer Skills
- Manager Skills
- Customer Relations
Timeline
Property Manager
Storage King USA
06.2021 - Current
General Merchandising Clerk
United Airlines
03.2020 - 06.2020
Quality Control Inspector
JATCO
03.2017 - 06.2018
Wheelchair Van Driver
Union City Transit
01.2016 - 06.2016
GED -
Mission Valley ROP
Basic Subjects
San Lorenzo High School
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