Dolores Wallace
Arlington,TX
Summary
Accomplished Practice Administrator with a proven track record at Westside Plastic Surgery, enhancing operational efficiency and patient satisfaction through strategic scheduling coordination and effective practice marketing. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Practice Administrator
Westside Plastic Surgery
08.2022 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
Practice Administrator
Pediatrics
01.2000 - 08.2022
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ05-2018
Bachelor of Science - Business Administration And Management
The University of Texas At Arlington
Arlington, TX08-2008
Skills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Performance Improvement
- Medical Billing
- Human Resources Management
- Practice Marketing
- Electronic Health Records
- Employee performance
- Strategic business planning
- Policy and procedure development
- Staff Management
- Workflow Management
- Schedule Management
- New Hire Training
- Staff Development
- Policy Implementation
- Practice Management
- Payroll Administration
- Marketing
Languages
Spanish
Professional Working
Interests
I've maintained a running streak since April 2019, completing daily runs for over five years!
Timeline
Practice Administrator
Westside Plastic Surgery
08.2022 - Current
Practice Administrator
Pediatrics
01.2000 - 08.2022
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
The University of Texas At Arlington
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