Summary
Work History
Education
Skills
Timeline
Intern

Dolores Wilbur

Wagener,South Carolina

Summary

Proven track record in enhancing guest satisfaction and streamlining operations, notably at Chiricaha National Monument. Skilled in relationship building and adept with hand tools, I excel in environments requiring exceptional customer service and operational efficiency. Mentored teams for peak performance, significantly improving service delivery and guest experience.

Work History

Camp Host

Chiricaha National Monument
  • Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
  • Assisted in the training of new camp hosts, sharing best practices and practical advice for success in the role.
  • Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
  • Improved overall guest satisfaction by promptly addressing inquiries or concerns related to their stay at the campground.
  • Increased efficiency by streamlining administrative tasks such as record-keeping and reporting protocols.
  • Documented incidents or concerns involving guests or facilities, providing detailed reports to management as needed.
  • Enforced campground rules consistently, promoting a harmonious atmosphere among guests.

Lead Sales Associate

Dollar General Market
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.

Education

Certified - Basic Law Enforcement

SUNY Broome Community College
Binghamton, NY

Associate Of Applied Science - Criminal Justice

SUNY ORANGE
Middletown, NY
12.1984

Skills

  • Customer service
  • Guest services
  • Relationship building
  • Hand tools
  • Cash handling
  • Opening and closing procedures
  • Cash handling accuracy

Timeline

Camp Host

Chiricaha National Monument

Lead Sales Associate

Dollar General Market

Certified - Basic Law Enforcement

SUNY Broome Community College

Associate Of Applied Science - Criminal Justice

SUNY ORANGE
Dolores Wilbur