Dolores Williams

Built sustainable relationships and trust with customer accounts using open and interactive communication.

Read from scripts to promote uniformity and consistency
in communications.

Gave accurate and appropriate information to answer
questions, troubleshoot issues and resolve complaints.

Recorded details of inquiries or complaints to maintain
up-to-date records of customer interactions and
transactions.

Navigated multiple computer systems and applications
and utilized search tools to find information.

Provided efficient and courteous service to customers at
all times.

Responded quickly to meet customer needs and resolve
problems.

Demonstrated ability to manage multiple tasks while
remaining adaptable and flexible.

Identified opportunities for improvement in processes and procedures related to liaison activities.

Displayed strong telephone etiquette, effectively handling difficult calls.