DOLORES ZARATE
San Antonio
Summary
Dedicated to achieving customer satisfaction as well as meeting and surpassing company expectations and goals. Accomplished in leading cross-functional teams and managing large complex IT projects to exceed project goals and foster customer satisfaction. Proven track record of successfully delivering projects in line with time, budget, and quality standards. Strong aptitude for developing project plans and overseeing implementation, monitoring milestones and progress, and developing relationships with clients and other stakeholders. Highly proficient in Agile and Waterfall methodologies, as well as risk management and change management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Mission a CDW Company
Vernon Hills, IL
05.2023 - Current
- Lead cross-functional teams to deliver projects on time and within budget.
- Develop project plans, timelines, and resource allocation strategies to optimize efficiency.
- Implement risk management processes to identify and mitigate potential project challenges.
- Foster stakeholder engagement through effective communication and regular progress updates.
- Mentor junior project managers, providing guidance on best practices and process improvements.
- Analyze project performance data to inform strategic decisions and drive continuous improvement.
- Facilitate weekly leadership syncs with up to date project metrics to minimize escalations
Project Delivery Manager
66DEGREES
Chicago, IL
09.2022 - 04.2023
- Manage multiple concurrent Google Cloud projects from initial communication to project completion
- Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain customer momentum.
- Serve as the key intermediary between our customers and engineering leads to gather requirements, estimate work, define project milestones, and evaluate risks
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
- Communicated with key stakeholders to determine project requirements and objectives.
- Established and executed project communication plan.
Project Manager and Implementation Leader
Rackspace
US
02.2010 - 12.2021
- Responsible for project managing infrastructure deployments for customers
- Duties included identifying scope work, coordinating and facilitating discussions between Rackspace and customer's resources, provide project updates to stakeholders, address and troubleshoot roadblocks, and manage timelines
- Effective problem solver and strategist who worked successfully as an individual or in a team
- Served as temporary Account Manager for acquisition customers
- Responsible for training and mentoring new team members
- Provided status reports to sales and support leadership
- Provided input for new tools to improve implementation process
- Regularly contributed to process improvement and wiki documentation.
Accounts Receivable Representative
Rackspace
US
02.2007 - 12.2010
- Answered incoming accounting customer support calls
- Reconciled customer ledgers to verify financial documents.
Education
Completed Coursework Towards Diploma -
South TX Community College
Skills
- Project Management skills and tools
- Management
- Contract vetting
- Process documentation
- Schedule management
- Stakeholder communications
- Budgeting and forecasting
- Risk management
- Document management
- Budget control
- Cross-functional collaboration
- Conflict management
- Agile methodology
Certification
Certified Scrum Master
Languages
Spanish Fluent
Timeline
Project Manager
Mission a CDW Company
05.2023 - Current
Project Delivery Manager
66DEGREES
09.2022 - 04.2023
Project Manager and Implementation Leader
Rackspace
02.2010 - 12.2021
Accounts Receivable Representative
Rackspace
02.2007 - 12.2010
Completed Coursework Towards Diploma -
South TX Community College