Dolores A Zephir
Beacon,NY
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Billing and Collections Specialist
Astor Services For Children & Families
2023.09 - Current
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Collections Specialist
Collection Bureau Inc.
2016.04 - 2018.09
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer inquiries and provided detailed account information.
Practice Max /MMCOA
Billing Associate
2013.12 - 2016.04
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Trained interns and newly hired team members on office procedures and computer system.
- Data entry
Education
BBA -
Briarcliffe College
Bethpage, NY12.2015
Skills
- Account Reconciliation
- Account Review
- Issue Investigation
- Records Maintenance
- Customer Research
- Payment Posting
- Collections
- New Hire Training
- Credit and Collections
Timeline
Billing and Collections Specialist
Astor Services For Children & Families
2023.09 - Current
Collections Specialist
Collection Bureau Inc.
2016.04 - 2018.09
Practice Max /MMCOA
Billing Associate
2013.12 - 2016.04
BBA -
Briarcliffe College
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