Summary
Work History
Education
Skills
Timeline
Generic

Dolores Analy Hernandez

Duluth,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Floor Associate

Beauty Supply Store
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Located merchandise across various stores to address customer needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings [Number]%.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales..

Recruiter

ACE Healh Care
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed individual care plans for clients based on specific needs.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Scheduled and coordinated medical appointments.
  • Assisted with end-of-life care.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.


Telemarketer Sales Representative

USHA
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded contact information of customers and potential customers in internal database.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Followed up with customers to solicit further sales.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily and weekly sales reporting using assigned tools.
  • Called prospective customers in designated market area to qualify leads.
  • Asked pertinent questions to understand customer requirements.
  • Qualified leads and set up customer appointments for outside sales team.
  • Set up appointments with interested customers according to schedule availability.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Sold Health Insurance

Merchant Services Representative ISO

Top Payment Solutions
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prospected new sales leads from directories, referrals and partners.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Sold Credit Card Machines

Education

GED -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • POS System
  • Cash Handling
  • Customer Service
  • Retail Merchandising
  • Payment Processing
  • Inventory Management
  • Customer Assistance
  • Order Management
  • Product Merchandising
  • Creative Thinking
  • Register Opening and Closing
  • Store Policies and Procedures
  • Sales Records Management
  • Customer Needs Assessment
  • Reliable and Responsible
  • Merchandise Rentals
  • Basic Mathematics
  • Organization
  • Product Demonstrations
  • Relationship Building
  • Decision-Making
  • Strong Communication and Interpersonal Skills
  • Team Supervision
  • Ability to Lift 40 Pounds
  • Item Ticketing and Pricing
  • Cash Register Operation
  • Team Leadership
  • Documentation and Reporting
  • Computer Proficiency and Microsoft Office
  • Service Contracts
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Speech Clarity
  • Energy and Physical Stamina
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Honest and Dependable
  • Building Customer Loyalty
  • Brand Promotion
  • Team Cooperation
  • Special Orders
  • Security Practices
  • POS Software
  • Appointment Scheduling
  • Document Translation
  • Business Operations Knowledge
  • Legal Document Preparation
  • Customer Engagement
  • Fluent in spanish
  • Business Process Understanding

Timeline

Floor Associate

Beauty Supply Store

Recruiter

ACE Healh Care

Telemarketer Sales Representative

USHA

Merchant Services Representative ISO

Top Payment Solutions

GED -

Gwinnett Technical College

Similar Profiles

CREATE PROFILE
Dolores Analy Hernandez