DOLORES E VASQUEZ RODRIGUEZ

• Organized training programs for new hires, expediting their integration into the team''s processes and culture.
• Improved team collaboration with regular meetings, progress updates, and transparent communication.
• Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
• Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
• Increased team efficiency by streamlining communication channels and implementing task management software.
• Addressed customer service overflow to reduce complaints.
• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Collected patient co-pay and issued receipt to confirm payment.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.

• Addressed, documented, and responded to incoming and outgoing calls and correspondence
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy ophthalmology office with 5 providers
• Called patients to schedule annual eye exam appointments, consistently double-checking information and availability
• Updated patient financial information to ensure accuracy
• Interviewed patients to collect medical information and insurance details
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Obtained payments from patients and scanned identification and insurance cards.

• Communicated with patients with compassion while keeping medical information private
• Communicated with patients to ensure quality of care and develop care plans
• Provided patients with treatment information, ensured comprehension
• Collaborated with multi-disciplinary staff to improve overall patient care and response times
• Solicited medical history information from patients to provide best and most effective medical advice
• Submitted various medication requests electronically
• Worked with specific ophthalmologist and coordinated all appointments and procedures
• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Established rapport and relationships with patients and external partners to cross-train and support medical staff.

• Updated group medical records and technical library to support smooth office operations
• Set up appointments for physician visits and procedures using calendar software
• Pleasantly greeted each patient and offered desk sheet for easy sign-in
• Answered multi-line phone system and directed callers to requested personnel and departments
• Informed patients of financial responsibilities prior to rendering services
• Took messages from patients and promptly relayed to appropriate staff
• Entered patient information including insurance, demographic and health history into system to ensure that all records were up-to-date
• Interviewed patients to collect medical information and insurance details
• Ensured that phone was answered by second ring and enthusiastically greeted all callers
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
• Processed patient payments and scanned identification and insurance cards
• Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants

• Set up appointments for physician visits and procedures using calendar software
• Straightened up waiting room so that it remained neat and organized
• Informed patients of financial responsibilities prior to rendering services
• Updated group medical records and technical library to support smooth office operations
• Interviewed patients to collect medical information and insurance details
• Took messages from patients and promptly relayed to appropriate staff
• Entered patient information including insurance, demographic and health history into system to ensure that all records were up-to-date.
• Ensured that phone was answered by second ring and enthusiastically greeted all callers
• Answered multi-line phone system and directed callers to requested personnel and departments
• Delivered high-quality administrative and customer service to sustain patient and work flows
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

• Interpreted conference calls and other workplace communications in real-time
• Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology
• Reviewed and analyzed briefing materials before starting translations
• Sat in on meetings to provide members with oral translations of conversations and information
• Delivered real-time, accurate oral translations and interpretations for clients
• Followed ethical codes to protect confidentiality of patient medical information.
• Streamlined patient and provider interaction by providing channel of effective communication.
• Equipped healthcare providers with cultural information to promote appropriate provision of health services.
• Translated procedural information to facilitate understanding between doctors and patients.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
• Verified understood medical information for patients by simplifying any jargon.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
• Followed ethical codes to protect confidentiality of patient medical information
• Translated documents about treatment directions and helped non-English speaking patients fill out medical forms
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications

In charge of picking up all patient discharges from every unit within the hospital on a daily basis. Assembled charts and prepared them for coding. Retrieved charts for doctors to dictate their medical reports. Answered a multi-line phone and processed internal customer requests that needed copies of their medical charts.

• Pulled patient charts for upcoming appointments
• Maintained 100% compliance with all hospital and government regulations
• Observed confidentiality and safeguarded all patient-related information
• Consolidated diverse medical records
• Updated daily logs to track information movements
• Scanned incoming documentation
• Maintained complete confidentiality in accordance with organization and legal requirements
• Determined and implemented techniques to improve medical records retrieval process
• Entered patient insurance, demographic and health information into software and confirmed records
• Pulled patient records and transferred information to appropriate parties