Dolores M. Cruz
Grafton,Ohio
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
27
27
years of professional experience
Work History
Office Manager
Sunset Memorial Park
01.2013 - Current
- Maintains great partnerships with General Manager, Sales Managers, and administrative associates
- Act as liaison between office staff and customers thanks to excellent customer service skills
- Effectively supports 15 Sales Advisors in fast-paced industry
- Maintains to ensure accounts payable, sales contracts, financial statements, inventory, and invoicing records are accurately kept and organized
- Provides detail-oriented administrative support to appropriate staff members to ensure efficient office operations of sales documentation, seminar presentations and orders
- Handles AR/AP, invoices, and responsibilities for employee hours, records, and payroll
- Overseeing administrative staff members, receiving, and directing visitors, and handling or delegating confidential information
- Organize office operations and procedures in timely manner
Administrative Assistant Manager
Cardiovascular Clinic, Inc
11.2010 - 01.2013
- Greeted customers of large medical practice with energy and enthusiasm upon entry, ensuring smooth transition between check-in, doctor visit and departure.
- Served as point of secure communication for hundreds of patient insurance records and followed through execution with partners
- Handled and responded to over 50 patient inquiries in all forms (email, phone, in-person, fax) daily
- Secured point of contact for patient records, appointments, prescriptions, and refills
- Increased business by providing excellent customer service, product, and service knowledge as well as superior customer relationship-building skills
- Maintained and ensured accuracy of internal reports, orders, and patient records
- Handled AR/AP, invoices, and responsibilities for office location
- Used Quickbooks to track expense claims and prepare expense reports for management
- Used Microsoft Office to edit and format draft correspondence prepared by staff members.
Office Manager
Genesis Transportation, Inc
04.1997 - 11.2010
- Managed processes through high-level administrative tasks and partner support
- Greeted customers with energy and enthusiasm upon their entry as first line of communication
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Updated reports, managed accounts, and generated reports for company database
- Maintained computer and physical filing systems.
- Served as strategic partner to clients and 5 team members, developing multi-level relationships with key decision-makers while consulting on best practices, program efficiencies, and cost savings, while evaluating performance and ensuring retention and growth with executive leads
- Understood and ensured that partner records were up-to-date and secured confidentially
- Handled AR/AP, invoices, and responsibilities for multiple office locations
Education
Associate of Applied Science - Business Management
Lorain County Community College
Lorain, Ohio06.2022
Diploma -
Brown College
Atlanta, GA2009
Skills
- Customer Service
- Staff Hiring
- Staff Management
- Expense Reporting
- Bookkeeping Quickbooks
- Office Administration
- Budget Administration
- Bookkeeping - Quickbooks
- Team Supervision
- Office Management
- Employee Supervision
- Administrative Support
- Operations Management
- Account Reconciliation
- Business Administration
- Organizational Skills
Timeline
Office Manager
Sunset Memorial Park
01.2013 - Current
Administrative Assistant Manager
Cardiovascular Clinic, Inc
11.2010 - 01.2013
Office Manager
Genesis Transportation, Inc
04.1997 - 11.2010
Associate of Applied Science - Business Management
Lorain County Community College
Diploma -
Brown College
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