Hi, I’m
Dolorian Donadio
Centereach,NY
Summary
Knowledgeable operations director, with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
10
years of professional experience
Work History
Quest Resource Group
Director of Operations
08.2024 - Current
Job overview
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Quest Resource Group
Senior Client Services Manager
08.2023 - 08.2024
Job overview
- Maintaining professional relationships with clients to support company revenue and outreach
- Provide outstanding customer service to clients
- Manage a staff of Client Services Representatives
- Enlist support from the marketing team to reach new clients
- Create and maintain a client communication platform
- Promote cross-departmental communication
- Developing effective communication platforms for clients and staff
- Inspiring repeat business from clients
- Conducting customer service workshops and presentations
- Monitoring and measuring client satisfaction
- Liaising with different departments about client queries
- Offering advice to clients on services and products
RWS Facility Services
Regional Manager of Operations
09.2022 - 08.2023
Job overview
- Lead and manage regional operations teams to ensure compliance with company policies and procedures
- Develop and maintain relationships with key stakeholders in the region
- Identify and implement process improvements to reduce costs and increase efficiency
- Develop and implement regional training programs
- Run and manage all client reporting
RWS Facility Services
Operations Account Manager
11.2021 - 09.2022
Job overview
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with challenging client requests or issue escalations as needed
Legacy FMS
Billing Department Supervisor
06.2020 - 04.2021
Job overview
- Developed and maintained reporting procedures for tracking the effectiveness of various programs
- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks
- Processed and reviewed client invoices
- Built customer relationships
Legacy FMS
National Account Supervisor
08.2017 - 07.2020
Job overview
- Set daily/weekly/monthly objectives and communicate them to personnel
- Organize work flow by assigning responsibilities, preparing schedules and outlining duties
- Manage, develop, and motivate direct reporting personnel
- Problem solving and trouble shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
- Prepare and submit multiple reports on individual, client and overall performance
- Build client relationships
Ulta Beauty
Operations Manager
03.2015 - 08.2017
Job overview
- Established strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
- Meeting/exceeding sales, profitability and operational goals
- Forecasting/adjusting payroll to maximize productivity and workload
- Reviewing/interpreting financial and operational reporting
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
Education
Suffolk County Community CollegeSelden, NY
Associate of Arts from Liberal Arts
Skills
- Process Optimization
- Operational Management
- Strategic Development
- Effective Strategy Implementation
- Business Operations Management
- Leadership Development
Timeline
Director of Operations
Quest Resource Group
08.2024 - Current
Senior Client Services Manager
Quest Resource Group
08.2023 - 08.2024
Regional Manager of Operations
RWS Facility Services
09.2022 - 08.2023
Operations Account Manager
RWS Facility Services
11.2021 - 09.2022
Billing Department Supervisor
Legacy FMS
06.2020 - 04.2021
National Account Supervisor
Legacy FMS
08.2017 - 07.2020
Operations Manager
Ulta Beauty
03.2015 - 08.2017
Suffolk County Community College
Associate of Arts from Liberal Arts
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