DOLORISE TESSIER

Entered the company as a CSR. Throughout my time here at Goodman I have been cross trained in roles of Warehouse, Driver, and assumed various responsibilities of the Branch Manager. I have also provided aid and support to other branches in the Region.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Took ownership over customer concerns, store issues and inventory replenishment needs..
• Worked with managers to develop service improvement initiatives.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Promoted/Encourage the use of digital tools offered on their phone and laptops for improved customer service.

Entered the company as a sales associate. Within the first 7 months I was assigned to 3 various departments while being cross trained in 2 additional departments. After much accomplishment and success I was promoted to be a Department Manager at another location. My responsibilities revolved over 4 Departments managing over 80 associates. Due to much accomplishment and recognition, I am currently taking on the role of Assistant Store Manager.

Accomplishments:

• 2016 beat sales plan by 21% in the Paint Department, much credit goes the shrink plan of implementing a training program that targeted internal operations. The game plan and follow through with accountability resulted in a huge decrease of $11,000 to $400 monthly
• 2017 beat year to date sales goal by 11% with a comp of 26% placing my Appliance Department #1 in the District of 11 stores
• 2018 beat half to date sales by 17% with a comp of 7% in the Hardware Department
• Developed 4 associates into Sales Specialists and 1 Sales Specialist into a Supervisor
• Received District Recognition on Best Ad Execution for Black Friday beating plan by 23%
• Do-It-Herself Captain - Received company wide recognition for best execution of DIH Events. Photos of the event were displayed on the company website and channel
• Voted to be the recipient of Living the Core Values twice. The First Core Value was "Taking Care of Our People" voted by the hourly associates. The second was "Entrepreneurial Spirit" recognized from Salary Management.

Responsibilities:

• Conducted hiring and termination of employees
• Schedule staffing for all departments assigned
• Tracked and documented performance observations/issues as well as punctuality to hold all of my associates to same consistent standard.
• Trained on all equipment and machines: Registers, SPOS, ESVS, Order Picker, key cutting machine, Pipe cutting and threading machine, wire cutting, etc
• Schedule monthly performance meetings to bring awareness on progress and areas of improvement
• Conducted daily training/development of all new associates to the department

Took responsibility for the daily care of my immediate family, This has developed many skills that I find my self strong in as well as improve on some weaknesses. Having excellent time-management skills, being detail-oriented and having interpersonal skills. My physical stamina was tested  and improved due to extended periods of standing throughout the day, lifting and turning, and assisting with daily tasks.

Responsibilities:

• Dressed, eat, bathe and complete light housekeeping duties
• Plan, prepare, and monitor meals
• Provide health services, monitor pulse, respiration, and temperature

Provide Administrative support for Consulting Division in two (2) states, Medical Division in three (3) states and provided aid in Corporate and Travel Departments that were overwhelmed with their work loads.

Responsibilities:

• Respond to emails in a timely manner keeping Recruiters informed of anything pertaining to the candidates such as missing information, collecting database reports, highlighted new updated information and entered it into the WebPas
• Format Resumes for Recruiters to present candidates to prospective clients.
• Collect Locum Tenen Packets from candidates
• Upload all of Locum Tenen Packet to WebPas and save to individual drive
• Once all documents have been received, submit for place-able with Privs