Dolyn Hall
San Diego,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Installation Coordinator I
HME
Carlsbad, CA
04.2023 - Current
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Developed comprehensive project plans that included timelines, milestones, resource allocations, risk management strategies.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Maintained accurate documentation of installation projects throughout the entire process.
- Monitored progress of installations to ensure they stayed on schedule.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
Marketing Manager
Meal Prep Sunday
Vista, CA
09.2022 - 04.2023
- Managed creation of marketing materials, collateral and sales support tools.
- Worked with management team to oversee and monitor marketing strategy.
- Tracked, analyzed and reported on marketing program results.
- Devised strategies to correct SEO underperformance and resultantly increase traffic and visibility.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
Customer Service Manager
Meal Prep Sunday San Diego
San Diego, CA
12.2021 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
HVAC Technician
MM Comfort Systems
Seattle, WA
12.2020 - 05.2021
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
HVAC Technician
Blue Flame Heating & Air Conditioning
Seattle, WA
02.2020 - 11.2020
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Completed average of 30 preventive maintenance and repair jobs each week.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Disassembled units, repaired broken components and restored to operating condition.
Outside Service Manager
Monterey Peninsula Country Club
Monterey, CA
02.2014 - 12.2019
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA05.2012
Some College (No Degree) - Business Administration
California State University - Monterey Bay
Seaside, CASkills
- Conflict resolution techniques
- Talent development
- Client relations and retention
- Installation planning
- Data Analysis
- MS Office
- Meticulous attention to detail
- Risk Management
- Relationship Building
- Deadline-oriented
Certification
- SEO Specialist Certification , ReliableSoft.net - 2022
Timeline
Installation Coordinator I
HME
04.2023 - Current
Marketing Manager
Meal Prep Sunday
09.2022 - 04.2023
Customer Service Manager
Meal Prep Sunday San Diego
12.2021 - 09.2022
HVAC Technician
MM Comfort Systems
12.2020 - 05.2021
HVAC Technician
Blue Flame Heating & Air Conditioning
02.2020 - 11.2020
Outside Service Manager
Monterey Peninsula Country Club
02.2014 - 12.2019
High School Diploma -
Mission Hills High School
Some College (No Degree) - Business Administration
California State University - Monterey Bay
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