Dom Ellis
Quality Assurance & Improvement
Douglasville,GA
Summary
Quality Specialist proficient in document control, compliance, and efficiency, with expertise in technical document review, audits, and cross-functional collaboration. Successfully optimizes workflows, improves commercial performance, and champions customer-centric initiatives. A dedicated communicator and team leader committed to maintaining high-quality, standardized systems, with a passion for QA Testing and commercial excellence.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Quality Customer Request Coordinator
Campbell Snacks
Camden, NJ
07.2020 - Current
- Orchestrates a streamlined customer request process within Zendesk, resulting in a substantial reduction in turnaround times for customer requests with a 97.1% rate for 'one-touch' responses
- Produces comprehensive monthly reports for customer requests that showcase key performance indicators and strategic initiatives, providing actionable insights for continuous improvement
- Demonstrates a keen ability to swiftly identify and elevate critical quality issues to senior leadership, ensuring timely resolution and proactive mitigation
- Leverages expertise of Optiva, SAP, and Salsify to develop meticulous documentation for finished product requests, encompassing labeling requirements and regulatory compliance
- Improves eQMS implementation project outcomes across 18 manufacturing facilities with detail in planning, developing workstream documentation, monitoring work-in-progress, communicating updates to senior management, and conducting team retraining through calibration meetings
Quality Documentation Specialist
Innophos, Inc.
Cranbury, NJ
04.2016 - 07.2020
- Collaborated with corporate Quality team to gather and implement stakeholder feedback, optimizing the customer request process in Reliance (EtQ)
- Maintained version control systems, ensuring access to the most current versions of each file at all times.
- Performed root cause analysis on recurring documentation issues, leading to effective solutions implementation.
- Partnered closely with sales, R&D, and manufacturing quality teams, developing robust documentation to support cross-functional initiatives, ensuring rigorous adherence to food and pharmaceutical industry standards and regulatory requirements throughout the supply chain.
R&D Chemist
Innophos, Inc.
Cranbury, NJ
01.2010 - 04.2016
- Conducted wet chemical analyses and extensive shelf-life testing on ingredients crucial for bakery, meat, seafood, poultry, and beverage applications, ensuring adherence to strict quality standards
- Produced detailed technical reports for sales, marketing, and customer support, offering critical insights into product performance and compliance
- Facilitated onboarding and training of new laboratory personnel, ensuring seamless integration and adherence to protocols and safety standards
Education
Bachelor of Science - Environmental Science And Technology
American Public University
Charles Town, WV 01.2012 - 11.2015
Skills
- QA/QC Methodologies
- Customer Service
- Precision Focused
- Adaptability and Continuous Learning
- Presenting ideas and plans
- Clear communication
- Problem-solving
Certification
Certified Tester Foundation Level, International Software Testing Qualifications Board (ISTQB), Pending
Timeline
Quality Customer Request Coordinator
Campbell Snacks
07.2020 - Current
Quality Documentation Specialist
Innophos, Inc.
04.2016 - 07.2020
Bachelor of Science - Environmental Science And Technology
American Public University
01.2012 - 11.2015
R&D Chemist
Innophos, Inc.
01.2010 - 04.2016
Certified Tester Foundation Level, International Software Testing Qualifications Board (ISTQB), Pending
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