Dom Jones
Summary
Operations and people leader with expertise in managing large teams, improving efficiency, and driving employee engagement in fast-paced environments. Experienced in developing leaders, streamlining workflows, and leading safety, quality, and performance initiatives. Adept at translating complex operational challenges into actionable solutions that reduce costs, improve productivity, and enhance workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager (Area Manager II)
Amazon
12.2023 - Current
- Streamlined daily operations to enhance workflow efficiency across fulfillment center processes.
- Led cross-functional teams to implement process improvements, resulting in increased productivity and service quality.
- Analyzed operational data to identify trends, driving strategic decisions that improved inventory management accuracy.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented performance metrics that guided staff towards achieving operational goals while maintaining high-quality standards.
Life Insurance Agent
Self-employed
08.2023 - Current
- Educated clients on life insurance products and benefits, enhancing understanding and informed decision-making.
- Conducted needs assessments to tailor insurance solutions, improving client satisfaction and retention.
- Managed policy applications and renewals, ensuring compliance with regulatory requirements.
- Collaborated with underwriters to evaluate risks and determine appropriate coverage levels for clients.
Account Manager
Highland Management Group
05.2023 - 08.2023
- Managed a portfolio of client accounts, driving consistent sales growth and customer retention.
- Cultivated strong client relationships through effective communication and timely follow-ups.
- Managed project timelines and deliverables to ensure client satisfaction and adherence to objectives.
- Closed weekly deals that generated recurring revenue streams.
- Developed and maintained strong customer relationships, ensuring high satisfaction levels.
Operations Manager (Area Manager I)
Amazon
11.2022 - 05.2023
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for staff, improving onboarding and skill development initiatives.
- Analyzed performance metrics to identify trends and drive data-informed decision-making.
- Collaborated with senior leadership to develop strategic initiatives aligning operations with business goals.
HR Partner (People eXperience & Technology)
Amazon
02.2022 - 10.2022
- Collaborated with hiring managers to identify staffing needs and develop recruitment strategies.
- Supported onboarding processes, ensuring a smooth transition for new employees into company culture.
- Developed training materials and resources to support ongoing staff development and skill enhancement.
Process Assistant
Amazon
07.2021 - 03.2022
- Assisted in daily operational workflows, ensuring efficiency and adherence to safety protocols.
- Supported team members in executing process improvements, enhancing overall productivity.
- Collaborated with cross-functional teams to address workflow challenges and implement solutions.
- Identified areas for improvement within processes, contributing to enhanced operational effectiveness.
Assistant Varsity Football Coach
Bingham High School
03.2021 - 12.2021
- Coached and mentored athletes, improving performance on and off the field.
- Guided team to competitive success while reinforcing discipline and academic balance.
- Assisted head coach in developing training programs and practice schedules.
- Collaborated with coaching staff to analyze game strategies and opponent performance.
- Mentored student-athletes to enhance skill development and teamwork.
Education
Business Management & Marketing -
Penn State World Campus
Management -
United States Air Force Academy
United States Air Force Academy Preparatory School
Skills
- Leadership & Team Development
- Operations & Process Management
- Safety & Compliance Leadership
- Training & Coaching
- Workforce Planning & Scheduling
- Data-Driven Performance Improvement
- Employee Engagement & Inclusion
- Continuous Improvement & Change Management
Certification
- Adult First Aid/CPR/AED - 3/5/2027
- Life and Health Insurance License (FL)
Timeline
Operations Manager (Area Manager II)
Amazon
12.2023 - Current
Life Insurance Agent
Self-employed
08.2023 - Current
Account Manager
Highland Management Group
05.2023 - 08.2023
Operations Manager (Area Manager I)
Amazon
11.2022 - 05.2023
HR Partner (People eXperience & Technology)
Amazon
02.2022 - 10.2022
Process Assistant
Amazon
07.2021 - 03.2022
Assistant Varsity Football Coach
Bingham High School
03.2021 - 12.2021
Business Management & Marketing -
Penn State World Campus
Management -
United States Air Force Academy
United States Air Force Academy Preparatory School
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Mekyhi CollierMekyhi Collier
Warehouse Associate at AmazonWarehouse Associate at Amazon
Mona Dee VanceMona Dee Vance
Operations Manager, National Delivery Operations | Area Delivery Operations Manager II at Xerox CorporationOperations Manager, National Delivery Operations | Area Delivery Operations Manager II at Xerox Corporation