Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Professional Philosophy
Timeline
Generic

DOMA M. MCCART

Wintersville

Summary

Strategic and results-driven executive with 15+ years of experience delivering enterprise solutions across telematics, logistics, safety, and technology sectors. Proven ability to lead cross-functional teams, align technology with business outcomes, and drive customer success at scale. Recognized for exceeding revenue targets, optimizing retention, and influencing product direction through field-based insights. Adept at navigating complex sales cycles, enabling client adoption, and accelerating value delivery through data-driven strategies. Strategic Senior Leader known for high productivity and efficient task completion. Specialize in organizational leadership, change management, and strategic planning. Excel in communication, problem-solving, and teamwork, ensuring seamless operations and goal achievement.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Sr. Customer Success Manager/ Sr. Enterprise Solution Engineer

Netradyne
San Diego
01.2018 - 01.2025
  • Company Overview: AI-powered cameras and edge computing technology to analyze driver behavior, road conditions, and vehicle performance
  • Driver Safety/ Fleet Management/ Predictive Insights
  • Strong Technical Expertise in Telematics, IoT, and SaaS Platforms
  • Deep understanding of how telematics, video safety, IoT sensors, and fleet management tools work
  • Ability to architect and present end-to-end solutions that align with customer operations
  • Familiarity with APIs, integrations, cloud platforms, and modern data environments (e.g., AWS, Azure)
  • Achieved 110-120% of goal EVERY year
  • Led enterprise trials and high-impact demos as the primary liaison for identifying product gaps during complex telematics trials and partner demos; delivered data-backed insights to sales, product, and customer success teams, driving roadmap alignment and accelerating enterprise fleet adoption — exceeded close rate targets by 120%
  • Authored Implementation Playbook used to Develop customer life-cycle management tools for Customers (Onboarding, System Configurations, and Roll out)
  • This became the CS teams' tool for onboarding
  • Recognized for deep domain expertise in Netradyne’s platform to drive high trial-to-purchase conversion rates; subsequently entrusted to lead strategic enablement initiatives, training sales and customer success teams on value positioning and accelerating organizational readiness
  • Led complex enterprise deals across top-tier accounts, driving deep integrations and API solutions with platforms like Geotab and Platform Science, requiring cross-functional coordination and technical expertise
  • Consistently delivered 35–46% of total team ARR on a quarterly basis, leading in deal volume and driving strategic revenue growth
  • AI-powered cameras and edge computing technology to analyze driver behavior, road conditions, and vehicle performance
  • Driver Safety/ Fleet Management/ Predictive Insights

Sr. Customer Solutions Manager / Program Manager / Performance Engineer

I.D. Systems
Woodcliff Lake
01.2014 - 01.2018
  • Company Overview: Smart Fleet/M2M Vehicle Management Solutions | SaaS | IoT | Big Data Analytics
  • Led global customer success for Fortune 500 clients, driving adoption of Cloud-based SaaS and IoT solutions in fleet management and logistics
  • Promoted 3 times in 3 years, accelerating customer adoption, retention, and revenue growth
  • Founded Customer Solutions Group, boosting product adoption and improving customer health scores across enterprise accounts
  • Increased customer retention by 22%, surpassing the KPI goal of 15%, through enhanced customer engagement and satisfaction
  • Authored POC/Implementation Playbook, driving successful pilots and generating additional orders from Fortune 500 clients
  • Developed standardized reporting systems, enabling faster ROI realization for key accounts
  • Managed KPIs on revenue growth and customer satisfaction, consistently exceeding targets
  • Led process improvements and root cause analysis, reducing help desk support by 40%
  • Utilized VMS and big data analytics to optimize fleet management performance and system scalability
  • Smart Fleet/M2M Vehicle Management Solutions | SaaS | IoT | Big Data Analytics

Director, Corporate Procurement, Supply Chain & Safety Operations

PGT Trucking and Logistics
Monaca
01.2010 - 01.2014
  • Company Overview: Leading flatbed transportation provider serving the metals and building construction industries
  • Oversaw end-to-end supply chain, procurement, inventory, and transportation logistics across two departments; led a 12-person team and ensured compliance with DOT safety regulations through updated policy implementation
  • Served as Director of Safety, designing and launching a comprehensive driver monitoring and incentive program that improved driver behavior and boosted retention by 9%
  • Developed and executed a global transportation strategy, establishing a Lean Six Sigma Supply Chain Program that consistently exceeded 5% YoY savings targets
  • Forged strategic relationships with automotive suppliers ($250K–$1M range) by reallocating marketing spend to digital channels targeting key decision-makers
  • Drove a 15% average annual budget savings through optimized vendor negotiations and cost-efficient marketing—without compromising growth or operational performance
  • Leading flatbed transportation provider serving the metals and building construction industries

Corporate IT Portfolio Manager

Williams Lea Americas
Wheeling
01.2007 - 01.2010
  • Company Overview: Enterprise solutions provider specializing in logistics, data capture, and campaign management
  • Managed all IT contracts and vendor relationships, including budgeting, procurement, and compliance; advised executive leadership on strategic sourcing decisions
  • Identified and corrected contract discrepancies, resulting in $965K in cost savings within one year
  • Led a global cross-functional team to select and negotiate with key suppliers, establishing preferred vendor agreements
  • Oversaw enterprise-wide software and hardware procurement, logistics, and planning; supervised a 12-person team including project managers and analysts
  • Ensured efficient operations and cost control across all technology-related purchasing and contract processes
  • Enterprise solutions provider specializing in logistics, data capture, and campaign management

Senior Project Manager | Specimen Processing Lab Manager

Quest Diagnostics, Inc
Pittsburgh
01.1997 - 01.2007
  • Company Overview: Leading provider of diagnostic testing and healthcare information services
  • Led a $10M enterprise-wide technology and spend management project, coordinating cross-functional teams across multiple business units to streamline sourcing and reduce component costs
  • Reduced supplier defects to zero and improved pricing compliance using Lean, Six Sigma, Kaizen, and automation techniques
  • Delivered a major corporate project 3 months ahead of schedule, implementing the company’s first national ELINC standard interface, generating over $1M in annual revenue
  • Cut upload times by 50% and improved procurement efficiency by applying process improvements across global R&D operations
  • Managed $750K+ in reagent and chemical procurement; negotiated with vendors and optimized quality control and cost metrics
  • Improved employee and customer satisfaction by 44% through process enhancements, system testing, and cross-departmental coordination
  • Leading provider of diagnostic testing and healthcare information services

Chief Chemist/Laboratory Supervisor

VON ROLL AMERICA
East Liverpool
01.1990 - 01.1997
  • Additional work experience with VON ROLL AMERICA-East Liverpool, OH as CHIEF CHEMIST/LABORATORY SUPERVISOR for 7 years.

Education

MBA - Technology Management

University of Phoenix

BS - Chemistry

Franciscan University

Skills

  • Vendor & Partner Management
  • Technical Expertise in Telematics
  • IoT
  • SaaS Platforms
  • Transportation/Logistics
  • Predictive Analytics
  • Big Data Analytics
  • ELD Integration for Fleet Management
  • Data Analysis & Solution Customization
  • Tableau
  • Fortune 500
  • API Integration and Management
  • AI Integration
  • Machine Learning
  • Data analytics
  • Cloud-based platforms
  • Sales Strategy & Leadership
  • Enterprise Software
  • VMS
  • SAP
  • ERP
  • WMS
  • TMS
  • Customer success
  • Telematics technology
  • Project management
  • Customer relationship management
  • Performance metrics
  • Process improvement
  • Training development
  • Implementation planning
  • API integration
  • SaaS solutions
  • Fleet management
  • Stakeholder engagement
  • Solution architecture
  • Cross-functional collaboration
  • Customer advocacy
  • Customer journey mapping
  • Data-driven decision making
  • Upselling strategies
  • Account growth
  • Revenue growth
  • Cross-functional coordination

Certification

Six Sigma Green Belt Certification

Accomplishments

  • Trial-to-purchase close rate 44% (Target 35%), Netradyne
  • Secured a 96% renewal rate for subscription services, contributing to long-term customer loyalty and consistent revenue growth., Netradyne
  • Drove enterprise expansion within major/key accounts that directly resulted in a minimum of 10K additional Driveri units per quarter., Netradyne
  • Developed ROI and Business Case Analysis that resulted in Fortune 500 account expanding from 5 U.S site to 900 international sites., Netradyne
  • Implemented Strategic business approach led to the development of 20 new customers including 9 key Strategic Accounts., I.D. Systems
  • Fostered 24% increase in Customer Loyalty by implementing interaction improvements., I.D. Systems
  • Saved $0.5M in purchasing costs for metals, chemicals, packaging, resins and capital equipment by vendor consolidation; saved $250K by renegotiating 3PL freight service contract., PGT
  • Managed and led BU wide direct commodities design to procure efforts as a Lean supply chain expert using Six Sigma tools for a $950M BU, resulting in cost reduction funnel worth over $35M., Quest Diagnostics

Professional Philosophy

While achieving strategic objectives is essential, enduring success is defined by the value we create for our customers. I bring a unique blend of global customer leadership, operational excellence, and cross-functional execution that delivers measurable results.

Timeline

Sr. Customer Success Manager/ Sr. Enterprise Solution Engineer

Netradyne
01.2018 - 01.2025

Sr. Customer Solutions Manager / Program Manager / Performance Engineer

I.D. Systems
01.2014 - 01.2018

Director, Corporate Procurement, Supply Chain & Safety Operations

PGT Trucking and Logistics
01.2010 - 01.2014

Corporate IT Portfolio Manager

Williams Lea Americas
01.2007 - 01.2010

Senior Project Manager | Specimen Processing Lab Manager

Quest Diagnostics, Inc
01.1997 - 01.2007

Chief Chemist/Laboratory Supervisor

VON ROLL AMERICA
01.1990 - 01.1997

MBA - Technology Management

University of Phoenix

BS - Chemistry

Franciscan University
DOMA M. MCCART