DOMANI DIOGUARDI AGUILAR
Patient Coordinator
Hitchcock,TX
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Patient Coordinator
SunCoast Plastic Surgery
Pearland, TX
04.2025 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and the provider for a seamless healthcare experience.
- Maintained up-to-date knowledge of medical terminology and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lead Front Desk Receptionist
Park Lakes Family Medicine
Friendswood, TX
03.2023 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Seasonal Sales Associate, Stock Associate
Michael Kors
Texas City, TX
10.2022 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Grand Galvez Hotel
Galveston, TX
11.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server, Supervisor
Old Chicago
Waco, TX
06.2021 - 07.2022
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Bussed and reset tables to keep dining room and work areas clean.
File Clerk
Republic Services
Crestwood, IL
08.2019 - 08.2019
- Created, implemented and monitored filing systems for easy retrieval of records.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Compiled and inventoried documents for archival.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
Teacher Aide/ Teacher
St. Benedict Parish/School
Blue Island, IL
01.2016 - 01.2017
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bachelor of Arts - Linguistics
Baylor University
Waco, TX05.2022
Skills
Strong communication skills
Adaptability and resilience
Professional appearance
Time management mastery
Conflict resolution
Cross-cultural communication
Interpretation
Translation services
Sensory regulation
Autism experience
Timeline
Patient Coordinator
SunCoast Plastic Surgery
04.2025 - Current
Lead Front Desk Receptionist
Park Lakes Family Medicine
03.2023 - 04.2025
Server
Grand Galvez Hotel
11.2022 - 03.2023
Seasonal Sales Associate, Stock Associate
Michael Kors
10.2022 - 04.2023
Server, Supervisor
Old Chicago
06.2021 - 07.2022
File Clerk
Republic Services
08.2019 - 08.2019
Teacher Aide/ Teacher
St. Benedict Parish/School
01.2016 - 01.2017
Bachelor of Arts - Linguistics
Baylor University
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