Domanique Payne
Indianapolis,IN
Summary
Hardworking and punctual Certified Nursing Assistant that works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
American Senior Communities
Indianapolis, IN
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Account Payable Specialist
Cintas
Indianapolis, IN
05.2023 - 05.2024
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Maintained compliance with internal controls and external regulations related to accounts payable processes.
Warehouse Packer
Full Beauty Brands
Indianapolis, IN
09.2022 - 01.2023
- Created shipping labels with complete details in warehouse management system.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Placed products on conveyors for final wrapping and shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Certified Nursing Assistant
American Senior Communities
Indianapolis, IN
11.2020 - 09.2022
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented activities and recorded information in EMR system.
- Helped residents walk with or without self-help devices.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Patient Access Specialist
IU Health Methodist Hospital
Indianapolis, IN
07.2019 - 11.2020
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Obtained health, financial and religious information from patients at time of admission.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Called insurance companies and verified patient coverage.
- Responded to patient concerns and inquiries professionally and efficiently.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Submitted fees and claims to insurance companies manually or digitally.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
Installed Sales Coordinator
Lowe’s
Indianapolis, IN
05.2017 - 08.2019
- Coordinated installations reviews and completion of related paperwork.
- Organized monthly meetings with sales staff to review performance metrics, identify areas needing improvement, and discuss strategies for success moving forward.
- Enhanced customer satisfaction by efficiently managing and coordinating the installation process for various products.
- Developed strong professional relationships with key stakeholders to expedite approvals and streamline permitting processes where necessary.
- Evaluated vendor performance, negotiating contracts and pricing structures to reduce overall expenses while maintaining quality standards.
Customer Service Representative
Republic Services
Indianapolis, IN
03.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Some College (No Degree) - Lpn
Hondros College of Business
Westerville, OHHigh School Diploma -
Euclid High School
Euclid, OH06.2006
Skills
- Heavy Lifting
- Loading and Unloading
- Quality Assurance
- Product Inspection
- Monitoring Fluids
- Collecting Specimens
- General Housekeeping Ability
- Patient Relations
- Quick Problem Solver
- Medical Terminology Knowledge
- Calm and Level-Headed Under Duress
- Documentation Procedures Expert
- Collecting Vital Signs
- Preparing Meals
- Grooming and Bathing Assistance
- Performing Patient Intakes
- Infection Control Procedures
- Linen Replacements
- Nutrition and Diet
- Feeding Assistance
- Mobility Assistance
- Bedsore Prevention
- Fluid Measurement
- Observation Documentation
- Electronic Recordkeeping
- Emotional and Social Support
- Charting Expertise
- Assisting With Personal Grooming
- Understands Medical Procedures
- Payment tracking
- Payment scheduling
- Invoice processing
- General ledger accounting
- Account reconciliation
Certification
- Licensed Cna - 2021
Education and Training
other,other
Timeline
CNA
American Senior Communities
10.2023 - Current
Account Payable Specialist
Cintas
05.2023 - 05.2024
Warehouse Packer
Full Beauty Brands
09.2022 - 01.2023
Certified Nursing Assistant
American Senior Communities
11.2020 - 09.2022
Patient Access Specialist
IU Health Methodist Hospital
07.2019 - 11.2020
Installed Sales Coordinator
Lowe’s
05.2017 - 08.2019
Customer Service Representative
Republic Services
03.2016 - 07.2017
Some College (No Degree) - Lpn
Hondros College of Business
High School Diploma -
Euclid High School