DOMANIQUE TAYLOR
Miami
Summary
Goal-oriented individual with 13+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. I maintain a successful background matching employees with roles for maximum performance, as well as a proactive and hardworking individual focused on continuous improvement. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Ability to make decisions to positively impact company success.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Macys Department Store
08.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Department Manager
H&M
01.2022 - 08.2022
- Execute daily store routines- (Delivery, Stock management, Banking)
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Store Manager
COS (H&M Group)
08.2017 - 01.2022
- Analyzed Sales & Profit KPIs for total store, to secure appropriate actions to impact selling.
- Implemented and managed efficient and accurate replenishment routines through leading the RFID training and follow up.
- Responsible for all inventory management and organization with focus on stock management, counts, transfers and Write-offs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Spearheaded staff recruitment and training efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Floor Manager
EXPRESS
11.2011 - 08.2017
- Managed the recruitment, training, development and succession planning for my team.
- Managed the performance of my team through regular feedback, dialogues, development plans and follow-ups and took actions to improve performance and develop my team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures by balancing cash drawers and reconciling credit card transactions.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
DIPLOMA -
PARKWAY ACADEMY
Bachelor of Arts - Communications
Saint Thomas University
Opa-locka, FL12.2012
Associate of Arts - Psychology
Saint Thomas University
Opa-locka, FL12.2012
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Excellent time management skills
- Talent Development
- Teamwork and Collaboration
- Exceptional interpersonal communication
- Team Building and Leadership
- Training and coaching
Timeline
Customer Service Manager
Macys Department Store
08.2022 - Current
Department Manager
H&M
01.2022 - 08.2022
Assistant Store Manager
COS (H&M Group)
08.2017 - 01.2022
Floor Manager
EXPRESS
11.2011 - 08.2017
DIPLOMA -
PARKWAY ACADEMY
Bachelor of Arts - Communications
Saint Thomas University
Associate of Arts - Psychology
Saint Thomas University