Domanisha Ennett
Houston,TX
Summary
Goal-oriented collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Legal Assistant/Case Manager
MMA Law Firm
02.2022 - 08.2023
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Handled Inspection,estimate and appraisal scheduling scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Communicated pertinent information to clients via phone, email, and mail.
- Corresponded with insurance companies across the US to provided pertinent documents.
- Cross-trained existing employees to maximize team agility and performance.
- Managed a team of 10 or more professionals.
Administrative Assistant
Human Service Commission
01.2017 - 02.2022
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Scheduler/ Service Rep
West Corporation
01.2014 - 10.2016
- Managed work flow to exceed quality service goals
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulations,protocols and third party requirements regarding billing
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment
- Followed-up with customers regarding missing or needed information
- Scheduled clients appointments with company.
Customer Service Representative
Blue Staff
10.2011 - 12.2013
- Effectively managed a high volume of inbound and outbound customer calls
- Reviewed and updated client correspondence files and scheduling database
- Organized forms, made photocopies, and prepared correspondence and reports
- Answered a constant flow of customer calls with up [7] calls in queue per minute.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TXSkills
- Data Collection and Entry
- Client Relations
- Administrative Support
- Case Management
- Legal Document Preparation
- Database Management
- Task Prioritization
- MS Office Proficiency
- Court Document Filing
- Document Control Support
- Interviewing Clients
- Scheduling
- Project Management
- Smart Advocate
- Sharepoint Proficient
- Practice Panther
Timeline
Legal Assistant/Case Manager
MMA Law Firm
02.2022 - 08.2023
Administrative Assistant
Human Service Commission
01.2017 - 02.2022
Scheduler/ Service Rep
West Corporation
01.2014 - 10.2016
Customer Service Representative
Blue Staff
10.2011 - 12.2013
Bachelor of Arts - Sociology
The University of Texas At San Antonio
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