Domaris Jimenez
The Bronx,NY
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Highly communicative professional with the know-how to create exciting, fun and enticing menus for various types of events. Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Catering Supervisor
Restaurant Associates A Division Of Compass Group
05.2013 - Current
- Supervised catering staff at all functions.
- Maintained close working relationships with food and beverage director and head chef.
- Built relationships with clients or members and leaders through effective communication and active listening skills.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Store Lead
The Children Place
08.2010 - 05.2013
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Sales Associate
Macys Herald Square
11.2003 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Business Administration
Boricua College
New York, NY04.2007
High School Diploma -
Liceo Regino Camilo
Tenares, Dominican Republic06.2003
Skills
- Safe Work Practices
- New Products Evaluation
- Critical Thinking
- Banquet Coordination
- Timeline Planning
- Portion Standards
- Work Procedures Evaluation
- Timesheet Organization
- Food Safety and Sanitation
- Catering Supervision
- Menu Planning
- Catering Marketing
- Employee Performance Evaluations
- Hospitality Management
- Customer Rapport
- Orientation and Onboarding
- Weekly Menu Preparation
- Kitchen Sanitation
- Data Entry Software
- Front of House Management
- Production Preparation
- Client Rapport-Building
- Cook Foods
- Personnel Supervision
- Special Diet Menu
- Time Management
- Guest Interaction
- Billing and Payment Processing
- Order Processing
- Nutritional Assessment
- Venue Accommodations
- Attentive Service
- Customer Loyalty
- Event Planning
- Customer Service
- Guest Satisfaction
- Client Requirements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Catering Supervisor
Restaurant Associates A Division Of Compass Group
05.2013 - Current
Store Lead
The Children Place
08.2010 - 05.2013
Sales Associate
Macys Herald Square
11.2003 - 08.2009
Associate of Science - Business Administration
Boricua College
High School Diploma -
Liceo Regino Camilo