Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Domenech

Orlando

Summary

Customer-focused hospitality and sales professional with extensive experience in guest services, security, and front desk operations. Adept at enhancing customer experiences, resolving conflicts, and driving revenue through strategic upselling. Proven ability to work independently, adapt to fast-paced environments, and ensure seamless operations in resort and retail settings.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Resort Security Officer

Marriott Grande Vista
03.2022 - 11.2024
  • Patrolled resort grounds and provided guest transportation via golf cart, ensuring safety and enhancing the guest experience
  • Responded to emergency calls, implementing security protocols and reducing incident response times by 30%
  • Collaborated with front desk and housekeeping teams to address guest concerns and maintain a secure environment
  • Delivered exceptional guest service, leading to a 15% increase in positive security-related feedback

Tennis Shop Attendant

Reunion Resort
07.2021 - 07.2022
  • Managed cash and credit transactions, processing an average of $5,000 in sales per shift
  • Maintained tennis courts, mini golf courses, and pickleball courts to ensure high-quality guest experiences
  • Assisted guests with golf cart rentals, purchases, and class bookings, upselling premium services
  • Streamlined scheduling for tennis and pickleball lessons, increasing class attendance by 20%

Front Desk Associate

Hilton Grand Vacations
06.2019 - 10.2020
  • Delivered outstanding customer service by handling check-ins, reservation alterations, and inquiries for 100+ guests daily
  • Processed payments and managed POS transactions efficiently, ensuring accurate billing
  • Coordinated with security, housekeeping, and maintenance departments to resolve guest concerns swiftly
  • Consistently received positive guest feedback, contributing to a 10% improvement in customer satisfaction scores

Education

Bachelor of Entertainment Management -

Rosen College of Hospitality
Orlando, FL

Associate of Arts - Communication

Tallahassee Community College
Tallahassee, FL

High School Diploma -

Fort Hamilton High School
Brooklyn, NY

Skills

  • Guest Relations & Conflict Resolution
  • Hospitality & Front Desk Operations
  • Security & Emergency Response
  • Sales & Upselling Techniques
  • Reservation & POS Systems
  • Cash Handling & Payment Processing

Timeline

Resort Security Officer

Marriott Grande Vista
03.2022 - 11.2024

Tennis Shop Attendant

Reunion Resort
07.2021 - 07.2022

Front Desk Associate

Hilton Grand Vacations
06.2019 - 10.2020

Associate of Arts - Communication

Tallahassee Community College

High School Diploma -

Fort Hamilton High School

Bachelor of Entertainment Management -

Rosen College of Hospitality
Shannon Domenech