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DOMENIC RHEDRICK
Houston,TX
Summary
Results-oriented Customer Success Manager with 7+ years of B2B technology experience across SaaS, cloud, AI, and cybersecurity industries. Proven track record of delivering ROI-driven growth, maximizing customer health scores, and retaining 95%+ of accounts through consultative onboarding, executive alignment, and proactive escalation management. Skilled in enterprise relationship building, especially with CISOs and CIOs, leading renewals, upsell expansions, and value realization strategies. Passionate about using AI-powered platforms and email security tools to create measurable customer success outcomes. Adept at navigating complex support scenarios and collaborating cross-functionally with product, sales, and engineering.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Senior Customer Success Manager
Elevate Local Internet Marketing
07.2024 - Current
- Spearhead AI-based adoption initiatives for 20+ enterprise clients, increasing product usage by 35% through personalized onboarding and success planning.
- Own customer health scoring framework in Salesforce; proactively mitigate churn risks with >92% retention rate.
- Conduct QBRs and success reviews highlighting platform ROI; secured $400K+ in upsell commitments by aligning features to business outcomes.
- Partner closely with product and engineering to relay feedback for feature enhancements; serve as customer voice for roadmap development.
Customer Success Manager - Digital Marketing SaaS
Hibu
11.2023 - 07.2024
- Managed a $120K ARR book across 100+ SMB accounts; achieved 234% of expansion quota through feature education and product use case consulting.
- Delivered onboarding and enablement to increase adoption of AI-driven analytics tools, boosting engagement and NPS.
- Maintained churn
Enterprise Account Executive - SaaS & 5G Solutions
AT&T
Malvern, PA
04.2023 - 10.2023
- Managed strategic relationships across a $2M+ enterprise book, exceeding quota by 130% and closing $150K+ deals aligned with client digital transformation goals.
- Facilitated security and cloud technology briefings with IT leaders to expand platform usage across departments.
Customer Success Manager - AI-Powered Marketing
DexYP
07.2017 - 03.2020
- Executed full-lifecycle success strategies for 300+ customers, maintaining a 92% renewal rate and boosting ARR by 30% via upsell campaigns.
- Implemented success planning methodology based on performance data; surfaced executive-level dashboards showcasing ROI.
- Collaborated with engineering on client-driven feature requests and worked across CS and Support to resolve platform concerns.
Education
B.S. - Computer Science (AI Major)
University of Arizona
11.2026
A.A. - Computer Science
University of Phoenix
05.2016
FinTech Certificate - undefined
University of Pennsylvania
06.2022
Skills
- Enterprise SaaS Customer Success
- AI & Email Security Solution Adoption
- Executive Stakeholder Management
- Customer Onboarding
- Renewal Lifecycle
- Strategic Success Planning
- Feature Education
- Product Usage Optimization
- De-escalation
- Risk Mitigation Strategy
- Cross-functional Collaboration
- Agile Practices
- JIRA
- Salesforce
- Zendesk
Certification
- Certified ScrumMaster (CSM)
- Google Analytics 4 Certified
- Google Ads Certified (Search & Shopping)
- Project Manager Professional PMP
Software
Shopify
Looker studio
BigQuery
Mondaycom
Slack
Confluence
Jira
AWS
Digital Ocean
Docker
Visual Code Studio
Github
Wordpress
Google Analytics(GA4)
Asana
HubSpot
Salesforce
Interests
Ai
Timeline
Senior Customer Success Manager
Elevate Local Internet Marketing
07.2024 - Current
Customer Success Manager - Digital Marketing SaaS
Hibu
11.2023 - 07.2024
Enterprise Account Executive - SaaS & 5G Solutions
AT&T
04.2023 - 10.2023
Customer Success Manager - AI-Powered Marketing
DexYP
07.2017 - 03.2020
B.S. - Computer Science (AI Major)
University of Arizona
A.A. - Computer Science
University of Phoenix
FinTech Certificate - undefined
University of Pennsylvania
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