Domenic Sergio

• Manages school-wide technology research, budgeting, procurement, provisioning and trouble-shooting to ensure seamless integration for instructors and students.
• Coordinates government funding through the E-Rate program, ensuring compliance to state and federal standards.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Administrator of SIS, network databases, security systems, access controls, content filters and assists in website management while leading technology policy creation.
• Facilitates multi-year strategic technology plans, cyber security programs and incident response plans designed to ensure business continuity and ensuring industry-leading security measures.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Developed strategic technology plans to align with company goals and drive business growth.
• Negotiated contracts with external vendors for optimal pricing on essential hardware/software purchases.
• Oversaw the development of user-friendly applications, improving employee engagement and satisfaction with technology tools.
• Collaborated with key stakeholders to define technology requirements and deliver customized solutions.

• Expanded knowledge of IT trends by attending professional workshops, seminars and conferences.
• Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
• State and Federal Reporting (SIMS, EPIMS, SSDR, SCS, SAC)
• Student Information System Management (Infinite Campus- student registration, staff registration, grades, account creation for staff, students, parents, manage parent portal, custom report building, nightly imports/exports)
• Additonal Data Systems Management (Mosaic, Teachpoint, eSped, SNAP, Transfinder, Follett, NWEA MAP testing, Hall Pass software, MCAS, DESE)
• Scheduling and grading responsibility and support.
• Staff support and training.
• Data analysis and usage.

• Work with the Director of Technology to provide leadership, vision, & strategic planning; integrate & align technology to objectives; help direct technology team to advance and support effective uses of technology to enhance student learning and strengthen school management.
• Collaborate with the Director of Technology in the development of long- range plans as well as managing the technology budget.
• Supervise and guide the activities of the IT Staff. Meet regularly to share information and coordinate activities and provide regular status reports.
• Manage all of the district software licensing and deployment.
• Coordinate with vendors on all technology projects including site-

visits, quotes, PO’s, installation dates, etc.

• Remains on the cutting edge of technology development and provides information to administrators, coordinators, and other staff members on development trends.
• Evaluates and proposes system enhancements and performs additional management tasks as required.
• Provide 2nd tier technical support for over 2000+ users and ensure proper maintenance of school and classroom technology.
• Provide for the coordination of projects, purchases, and training.

• • Troubleshoot hardware, software, and network communication.
• • Configure, Install, deploy, and repair personal computer systems.
• • Manage and maintain tickets and work request queue in timely manner.
• • Provided support to end-users for common applications including MS Office, G-Suite, Chrome OS, Android OS, iOS, Windows OS & Apple OS
• • Troubleshoots general hardware and softwareproblems.
• • Administers mobile device management systems.
• • Set up and train users on A/V equipment such as projectors, smartboards, cleartouches, document cameras, microphones, and audio boards/mixers.