Domenic Vilela
Huntley,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Tow Truck Driver
Global Parking Systems
Salt Lake City, UT
07.2022 - 07.2024
- Helped customers with parking services and facilitates the expedient flow of traffic through the facility.
- Assisted in the management of the day-to-day activities of the assigned location.
- Interacts with customers in a friendly and professional manner.
- Resolves customer complaints independently or with the aid of a supervisor.
- Maintains cleanliness of facility and picks up trash in the surrounding area.
- Complete any other duties that may be assigned by the supervisor.
Parts Department Associate
Patrick Hyundai
Schaumburg, IL
01.2021 - 10.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Service Advisor
Patrick Hyundai
Schaumburg, IL
04.2020 - 01.2021
- Set up service appointments that align with the customer and technicians' schedules
- Served as a liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased team productivity with effective communication and collaboration strategies.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
Delivery Driver
Windsor Windows & Doors
North Carolina
08.2018 - 03.2020
- Loaded up the window casements that are built in the warehouse onto the truck, and delivered them to the companies that are on the log sheet.
- Made sure the truck was clean at the end of the day and the warehouse inventory was checked for the next day.
- Completed on-time deliveries by choosing best and most efficient routes.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
Diploma - Generals
Monroe High School
Monroe01.2015
Skills
- Auto Technician
- Service Tech (3 years)
- Customer Service (3 years)
- Oil change (4 years)
- Warehouse experience
- Computer skills
- Basic math
- Leadership
- Customer service
- Dealership experience
- Communication skills
- Freight
- Delivery driver experience
- Construction painting
- Retail sales
- Human resources
- Interviewing
- Organizational skills
Timeline
Tow Truck Driver
Global Parking Systems
07.2022 - 07.2024
Parts Department Associate
Patrick Hyundai
01.2021 - 10.2021
Service Advisor
Patrick Hyundai
04.2020 - 01.2021
Delivery Driver
Windsor Windows & Doors
08.2018 - 03.2020
Diploma - Generals
Monroe High School