Domenica Kary
Sulphur,LA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Customer Support & Advocacy| RN STUDENT EXTERN| EKG TECHNICIAN
Lake Charles Memorial Hospital
2022.01 - 2024.05
- Aide RN by providing and coordinating patient care, educating patients and the public about various health conditions, all while providing emotional support to patients and family
- Perform diagnostic procedures including EKG according to established protocols
- Adapts behaviors to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient explanation of services or procedures to be performed, requesting permissions, and communication styles
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Customer Success & Satisfaction|Technical Customer Support Advisor
Conduent Careers
2023.01 - 2024.01
- Bridging the gap between customer issues, support, and customer sales
- Building Customer loyalty by keep clients engaged while reducing churn rates
- Provides exceptional customer service, handling a high volume of inbound customer inquiries and requests via phone
- Participated on a team of customer success representatives, providing leadership, guidance, and support to ensure that customer needs were met and exceeded
- Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction
- Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs
- Collaborated with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and escalate urgent matters as needed
- Demonstrated strong problem-solving and communication skills, with the ability to effectively communicate with customers at all levels
- Maintained a high level of customer satisfaction, with proven metrics to support
- Knowledge of Computer software and systems
EKG Monitor Technician PRN
Christus St. Patrick Hospital
2019.12 - 2022.12
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
- Aided in streamlining workflow through proficient multitasking abilities while managing multiple patients'' telemetry simultaneously.
- Utilized advanced software programs to analyze complex cardiac data, enabling more accurate diagnoses and personalized treatment plans for patients.
- Conducted routine equipment quality checks, minimizing technical issues and ensuring accurate data collection.
- Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
Unit Coordinator
Willis Knighton Hospital
2015.01 - 2019.05
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
EKG Cardiac Monitoring & Med Surge Unit Tech
Willis Knighton Hospital- Pierremont
2011.08 - 2014.08
- Performs EKG's according to established protocols all while maintaining charting, patient information as well as system notes for the physicians
- Prepares, instructs and educates patients on procedures
- Documents and maintains patient records according to HIPPA
- Provided training and taught skills to incoming employees as they transitioned within the department
- Developed, executed, and taught strategies that would produce high quality engagement among patients, as well as low incidents within the department
- Developed strong rapport with patients and families, providing emotional support alongside medical expertise throughout their hospitalization experience.
- Maintained accurate documentation of patient care, adhering to regulatory requirements and facilitating effective communication among healthcare providers.
Education
BA - Nursing
McNeese State University
Lake Charles, LouisianaBA - Interdisciplinary Studies
McNeese State University
Lake Charles, Louisiana01.2025
High School Diploma -
C.E Byrd High School
Shreveport, Louisiana05.2010
Skills
- Medical Terminology
- Data Entry & Documentation
- Customer Relations
- Budget Management
- Excellent Listener
- Health Informatics and Research
- Advanced: Microsoft Office
- Excellent customer service
- Advanced problem-solving skills
- Clinical knowledge of CDC related topics
- HIPPA Compliance
- Conflict Resolution
- Remote Tools/Technical Support
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Health Promotion
- Direct Patient Care
- Team Coordination
- Troubleshooting
- Technical Support
- Friendly
- Courteous & service oriented
- Quality Assurance
- Solid Written & Verbal Communicator
Additional license & certifications
Gaming License - Louisiana State Board Gaming License
Student Nursing License
Basic Life Support/ Advanced Life Support- Certified
EKG Certification
Timeline
Customer Success & Satisfaction|Technical Customer Support Advisor
Conduent Careers
2023.01 - 2024.01
Customer Support & Advocacy| RN STUDENT EXTERN| EKG TECHNICIAN
Lake Charles Memorial Hospital
2022.01 - 2024.05
EKG Monitor Technician PRN
Christus St. Patrick Hospital
2019.12 - 2022.12
Unit Coordinator
Willis Knighton Hospital
2015.01 - 2019.05
EKG Cardiac Monitoring & Med Surge Unit Tech
Willis Knighton Hospital- Pierremont
2011.08 - 2014.08
BA - Nursing
McNeese State University
BA - Interdisciplinary Studies
McNeese State University
High School Diploma -
C.E Byrd High School
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