Domenico Trotti
Las Vegas,NV
Summary
Energetic professional server with background in high-volume and high-end restaurant environments. I thrive to deliver superior guest service while maintaining professional relationships with team members. Strong skills in order and payment processing, upselling and keeping areas clean and well-stocked. Prioritizing customer satisfaction by delivering a memorable dining experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Madeo Restaurant
West Hollywood, California
09.2023 - 09.2025
- Maintained knowledge of daily specials and seasonal menu items for patrons.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Cipriani
Beverly Hills, California
06.2024 - 05.2025
- Managed dining area cleanliness and organized tables for optimal flow.
- Maintained knowledge of daily specials and seasonal menu items for patrons.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server Manager
Sor Tino
Los Angeles, California
06.2022 - 09.2023
- Managed daily restaurant operations and ensured efficient service delivery.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Established standards for personnel performance and customer service.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Collected cash sales from employees to properly tip each server after shift.
- Motivated staff through acknowledgment of hard work and achievements.
- Developed policies, procedures, and standards for server management and maintenance.
Server Supervisor
Locanda Portofino
Santa Monica, California
10.2017 - 04.2022
- Trained and mentored new staff on service protocols and company standards.
- Assisted in resolving customer complaints promptly and professionally.
- Managed cash register transactions accurately and efficiently.
- Monitored dining room activities to ensure customer satisfaction.
- Managed tables throughout dining room to execute service at highest level.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Server
Toscanova
Century City, California
07.2016 - 10.2017
- Provided friendly and prompt service to guests in a high-paced environment.
- Maintained knowledge of daily specials and seasonal menu items for patrons.
- Provided excellent customer service to ensure satisfaction.
Head Waiter
Scott's
London , UK
11.2012 - 01.2016
- Trained and mentored junior waitstaff on service standards and etiquette.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Assisted guests with menu selections, providing detailed descriptions of dishes.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in team meetings to discuss improvements in service efficiency and quality.
Senior Waiter
La Petite Maison
London, U.K.
11.2010 - 10.2012
- Provided exceptional customer service in a high-end dining environment.
- Maintained knowledge of menu items and daily specials for effective service.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Assisted in maintaining cleanliness and organization of dining area.
- Greeted customers, took orders, and served food and beverages in a timely manner.
Waiter
Sale e Pepe
London , U.K.
02.2008 - 11.2010
- Provided exceptional customer service in a fast-paced restaurant environment.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Took orders from patrons accurately and efficiently.
Education
Wine, Sommelier
WSET SOMMELIER, FIRST LEVEL
LONDON, U.K.01-2012
High School Diploma -
Liceo Scientifico, Scacchi
Bari, Italy05-2004
Associate of Arts - Electronic Music, Trumpet
Conservatorio Di Bari
Bari, Puglia06-2003
Skills
- Customer service and support
- Menu expertise
- Conflict resolution
- Staff training and development
- Cash management
- Dining area oversight
- Attention to detail
- Team collaboration
- Service efficiency
- Time management
- Wine pairings
- Menu memorization
- Allergy awareness
- Team member support
- Table resetting
- Take-out service
- Server training
- Strong work ethic
- Hospitality service expertise
- Cleanliness standards
- Liquor, wine, and food service
- Menu presentation
Certification
- 1st level WSET Sommelier School, completed in London U.K.
Languages
English
Professional
Italian
Professional
Spanish
Limited
German
Elementary
References
References available upon request.
Timeline
Server
Cipriani
06.2024 - 05.2025
Server
Madeo Restaurant
09.2023 - 09.2025
Server Manager
Sor Tino
06.2022 - 09.2023
Server Supervisor
Locanda Portofino
10.2017 - 04.2022
Server
Toscanova
07.2016 - 10.2017
Head Waiter
Scott's
11.2012 - 01.2016
Senior Waiter
La Petite Maison
11.2010 - 10.2012
Waiter
Sale e Pepe
02.2008 - 11.2010
Wine, Sommelier
WSET SOMMELIER, FIRST LEVEL
High School Diploma -
Liceo Scientifico, Scacchi
Associate of Arts - Electronic Music, Trumpet
Conservatorio Di Bari